Search Holiday Parks in Mountain States

"Great stay"

"Room was “refreshed rate” but was definitely in need of work. Tiles and baseboards were broken. No shampoo or soap. Staff fixed the shampoo issue right away. The splash zone was not in service. Mediocre stay"

"Not a lot of amenities in room"

"Bathroom did not have a closing shower door staff was very rushed and cold everything very expensive no water available food was double priced"

"Customer service seriously lacking. Despite resort fee being paid there was a lack of sun loungers and towels at the pool and vociferous staff stopping sun loungers being moved into shade despite there being very little shade available. Maid service for room had to requested each time or did not happen. Overall disappointing despite being in a great location "

"Room was not clean, especially the bathroom. Towels looked dingy and the shower didn’t drain properly, maintenance had to come fix it and when you drained the tub the sink would back up and have a disgusting sewer smell. It definitely doesn’t have a clean smell, the only lights are small desk lamp or beside lights besides the bathroom lighting, the room is pretty outdated. The phone would disconnect if you moved it a certain way and you have to go though an automated system to even be routed to the front desk. Would never stay at this hotel ever again."

"My stay at The STRAT in Las Vegas started off well, but the last night completely changed my experience. Earlier in my stay, a staff member saw me with my kick scooter and simply told me it couldn’t be ridden inside the hotel. That was understandable, and I followed the rule. No one ever told me the scooter couldn’t be on the property at all. On my final night, a security officer suddenly approached me and said the scooter had to be removed from the property entirely. This was confusing and frustrating since I had already been seen with it before and no one had mentioned any issue beyond not riding it indoors. When the head of security arrived, the situation became even more inappropriate. As I explained that I couldn’t just walk off the property due to my mobility limitations, he responded by saying he “didn’t know disabled people rode kick scooters.” That comment was offensive, unprofessional, and completely unnecessary. It also goes against basic expectations of respectful treatment and awareness of accessibility needs. What made the situation worse is that after this exchange, I was suddenly told I could keep the scooter because of my disability. My disability should never have been used as a justification after the fact. If the scooter was truly a problem, it should have been addressed consistently and respectfully from the beginning—not on the last night with inappropriate remarks. This incident overshadowed what had been a good stay. I hope The STRAT takes this serious"

"Very clean room and very friendly and helpful staff."

"Can’t wait to go back. My stay was pleasant"