整間住宅

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays相片集

用餐區
泳池
雪櫃、微波爐、焗爐、爐具
電視
用餐區

評價

7.6 分,滿分 10 分,
不錯

整間度假屋

9 間睡房8 個浴室可容納 18 人 (按實質預訂人數入住)3862 平方呎

人氣設施服務

  • 海洋景
  • 泳池
  • 浴缸
  • 廚房
  • 洗衣機
  • 乾衣機

加入日期以查看價格

住宿資料

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays

  • If you're searching for an oceanfront home that feels like its own private beach resort — with space, comfort, and amenities that keep everyone entertained — “Still Salty” delivers one of the strongest vacation experiences on the Outer Banks.

    Set directly on the sand with a private beach walkway, this luxury 9-bedroom retreat removes the stress from group travel: no packing the car for the beach, no crowded public access, no sacrificing comfort so everyone can fit. Wake up to ocean sunrises, float the day away in the heated pool, sip cocktails at the tiki bar, and end the evening around the fire pit under the Carolina sky.

    Designed for large families, multi-gen groups, and celebrations, the home includes refreshed interiors, upgraded bedding, a brand-new kitchen designed for hosting, multiple entertainment zones, and pet-friendly fenced spaces so dogs can join the fun too.

    Guests Choose “Still Salty” For Its Rare Oceanfront Amenities & Experience:
    ✔ True oceanfront with private beach access
    ✔ Heated pool included in spring & fall (rare perk)
    ✔ Tiki bar + fire pit + hot tub = resort-style amenities
    ✔ Game room with billiards, foosball & ping pong topper
    ✔ Brand-new kitchen built for large-group hosting
    ✔ Multiple decks for sunrise coffee & fireworks views
    ✔ Dog-friendly with fenced areas (uncommon for oceanfront)
    ✔ Streaming-ready smart TVs + high-speed WiFi
    ✔ Outdoor half bath for easy beach/pool days
    ✔ Minutes to restaurants & attractions — no long drives
    ✔ Ideal for holidays incl. a front-row seat for July fireworks

    Whether your perfect day is toes in the sand, reading on the deck, cooking local seafood, competitive game nights, or watching the kids wear themselves out in the pool — this home makes it easy to do it all in one place.

    If vacation means spending time together without compromise, “Still Salty” is the oceanfront experience you've been looking for.

    Ground Level: Full Bath w/Tub & Shower, 2 Washers/Dryers, Rec Room w/Pool Table, Foosball Table, Stereo/TV/DVD, Wet Bar w/Microwave, Sink, Full Size Refrigerator w/Ice Maker, 3 Bar Stools, Couch, King Bedroom w/Flat Screen TV, Bedroom w/ Bunk Set & Double w/Flat Screen TV.

    Mid Level: Bedroom w/2 Twins w/Flat Screen TV, Master King Bedroom, Master King Bedroom w/Flat Screen TV & Balcony w/Ocean View, Master King Bedroom w/Flat Screen TV & Balcony w/Ocean View, Full Hall Bath w/Shower, Master King Bedroom w/Flat Screen TV & Balcony w/Ocean View, King Master Bedroom w/Flat Screen TV & Balcony w/Ocean View.

    Upper Level: Half Bath, Kitchen w/Wet Bar Sink, 2 Dishwashers, Refrigerator w/2 Ice Makers, Dining Table seats 10, Bar seats 6, Kitchen Breakfast Table seats 8-10, Spacious Living Room w/Surround Sound, TV/DVD, King Master Bedroom w/Flat Screen TV & Jacuzzi Tub/Shower, Oceanfront Deck w/ample seating, Baby/Dog Gate.

    Hot Tub: Open Year-Round

    2026 Pool Dates: 5/2 - 10/9
    2027 Pool Dates: 5/1 - 10/8

    Pool Heat Fee: $350 Pool Heat NOT available in June July or August
    Please note that pool heat can only raise the temperature 10 degrees higher than the consistent ambient air temperature (60 degrees and higher), and that pool heat systems vary in capability based

住宿設施服務

海灘

  • 鄰近海灘

泳池/SPA

  • 1 個浴缸
  • 私人泳池

網絡

  • 度假屋提供:免費 Wi-Fi

泊車及交通

  • 店內設有車位

廚房

  • 多士爐
  • 咖啡機/沖茶器
  • 洗碗機
  • 焗爐
  • 雪櫃
  • 煮食用品、餐具和器皿
  • 微波爐
  • 製冰器
  • 爐具

餐飲

  • 水吧
  • 餐桌

睡房

  • 9 間睡房

浴室

  • 8 個浴室
  • 花灑

起居空間

  • 客廳
  • 餐桌

娛樂

  • 附有線/衛星頻道的電視

戶外區域

  • 水域步道
  • 門廊/夏威夷式陽台

洗衣設備

  • 洗衣設施
  • 洗衣機

舒適

  • 空調
  • 暖氣

寵物

  • 可攜帶寵物
  • 只可攜帶狗隻
  • 共 1 隻寵物

合適程度/無障礙設施

  • 禁煙住宿

服務及便利設施

  • 有限清潔服務
  • 智能手機免費通話 (無限)

地點特色

  • 鄰近海洋
  • 鄰近特賣場
  • 鄰近醫院

休閒活動

  • 附近可步行觀賞野生動物
  • 附近可觀鳥

安全設施

  • 一氧化碳檢測器 (屋主表示住宿設有一氧化碳檢測器)
  • 煙霧探測器 (屋主表示住宿設有煙霧探測器)
  • 滅火筒

一般資訊

  • 單位尺寸:3,862 平方呎

類似住宿

政策

入住

入住時段由 16:00 開始
零接觸入住服務
最低登記入住年齡 - 24 歲

退房

於 10:00 前退房

特別入住指示

屋主將會向你發出一封載有登記入住和退房指示的電郵
由住宿提供的資訊可能會使用自動翻譯工具翻譯。

住宿規定

Vacation Rental Agreement must be signed within 24 hours to confirm booking. Agreement will be sent upon booking. Leaseholder must be 24 years old.
Pets are permitted only in homes advertised as pet-friendly and are limited to a maximum of 2 dogs.

寵物

可攜帶寵物入住
輔助動物豁免收費
只可攜帶狗隻
總共 1 隻

小童與加床

歡迎兒童入住

活動

No events allowed

吸煙

Smoking is not permitted

重要資訊

注意事項

如有額外房客入住,住宿會依照其規定收費。
住客登記入住時或須出示由政府簽發附有相片的證件,以及提供信用卡、扣帳卡或繳交按金以備雜費之用。
住宿無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,住宿亦可能會加收費用。
嚴禁在住宿內舉辦派對或團體活動。
屋主表示住宿設有一氧化碳探測器
屋主表示住宿設有煙霧探測器
住宿內的保安設備包括滅火筒。
此住宿經由我們的合作夥伴 Vrbo 管理。你會收到由 Vrbo 寄出的電郵,內附 Vrbo 帳戶連結讓你更改或取消預訂。

關於鄰近區域

納格斯黑德的此出租度假屋位於鄰近海灘位置。萊特兄弟國家紀念館是知名地標之一;如果想盡賞此區的自然風光,還可以探索騎士山脊州立國家公園及Kitty Hawk Beach。想觀賞表演或體育賽事?烈火戰車賽道正是讓你緊貼本地動向的不二之處;而你亦可到外灘啤酒廠狂歡一晚。不妨稍花時間,探索此區的好玩活動,例如觀鳥及野生動物步行遊節目。瀏覽我們的納格斯黑德旅遊指南
查看更多納格斯黑德度假屋
地圖
Nags Head, NC

附近景點

  • 靠近老納格斯角灣的海灘
    靠近老納格斯角灣的海灘
    3 分鐘路程 - 0.3 公里
  • 海邊藝廊
    海邊藝廊
    13 分鐘路程 - 1.2 公里
  • 騎士山脊州立國家公園
    騎士山脊州立國家公園
    15 分鐘路程 - 1.3 公里
  • 道迪公園
    6 分鐘路程 - 0.6 公里
  • OBX Laser Tag = OBX 鐳射標籤
    3 分鐘車程 - 2.0 公里

交通資料

  • 戴爾郡地方機場 (MEO):18 分鐘車程

餐廳

  • Biscuits N’ P*rn
    3 分鐘車程
  • Blue Moon Beach Grill
    3 分鐘車程
  • Morning View Coffee Company
    18 分鐘路程
  • The Kill Devil Grill
    4 分鐘車程
  • Mama Kwan's Tiki Bar & Grill
    4 分鐘車程

常見問題

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays是否寵物友善住宿?

是,此住宿允許旅客攜帶狗隻入住 (總數上限為 1 隻)。

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays的泊車位收費多少?

住宿提供內部停車位。

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays的登記入住時間是?

登記入住時間於 16:00 開始。

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays的退房時間是?

退房時間為 10:00。

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays位於哪裡?

此出租度假屋位於在海邊,距離納格斯海德垂釣碼頭和騎士山脊州立國家公園不到 2 公里。步行 15 分鐘即可到達道迪公園和海邊藝廊。

Still Salty - Nags Head MP 11, Oceanfront, Ocean View, Pool, Tiki Bar, Hot Tub, Pets OK, Flex Stays的評價

評價

不錯

所有評價都來自真實的旅客體驗,只有曾向我們預訂住宿的旅客才可以提交評價。我們會根據指引驗證評價,無論好壞都會如實發佈。
更多資料於新視窗中開啟
10 分評分,優異;114 則評價中有 35 則
8 分評分,不錯;114 則評價中有 38 則
6 分評分,一般;114 則評價中有 26 則
4 分評分,欠佳;114 則評價中有 9 則
2 分評分,很差;114 則評價中有 6 則

8.8

整潔度

9.6

地點

評價

真實評價

8/10 不錯

John G.

讚好:整潔度、登記入住、地點和房源資料準確度

HVAC did not work, lights out in some baths

Nice and large enough, also a good location.
於 2023 年 4 月住了 4 晚
真實評價

8/10 不錯

Brian W.

讚好:整潔度、登記入住、地點和房源資料準確度

Lazy Lizard

Overall a great stay, access to the beach and ocean view was amazing. The location can’t be beat. Pool table was in tough shape which was a disappointment. Overall would stay again.
於 2024 年 3 月住了 5 晚
來自合作夥伴網站

8/10 不錯

A guest from Claysville, PA

Lazy Lizard 1

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was very enjoyable!
真實評價

10/10 優異

Christopher J.

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Perfect

House was clean, the amenities were great. Property manager was very responsive. Check was a breeze as was check out. Couldnt have been a more perfect birthday weekend for my wife. Thank you!
於 2024 年 9 月住了 3 晚
真實評價

8/10 不錯

Susan S.

讚好:登記入住、聯絡溝通、地點和房源資料準確度

Nice Location

Problem with steps addressed immediately. Great location. Lots of room
於 2019 年 8 月住了 7 晚
來自合作夥伴網站

10/10 優異

George E.

Wonderful week

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place was great. Enjoyed the fact that we could bring are pets. That made taking a week long vaction a worry free vaction.
來自合作夥伴網站

8/10 不錯

randy p.

Lazy Lizard stay review

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay at the Lazy Lizard. Waking up to the oceanview every morning was wonderful however the house is due for a deep clean.
來自合作夥伴網站

6/10 一般

Michael M.

Lazy lizard

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We love the location, only thing we were disappointed with new couch was horrible, 2 million dollar home with a $150 dollar tv in the living room, other than that nice home
於 2023 年 6 月住了 7 晚
真實評價

6/10 一般

Dennis F.

讚好:登記入住、地點和房源資料準確度

great location, beautiful sunrises

The floor plan was great for large families. The kitchen needs to be upgraded appliance-wise; another oven would be a huge benefit in a house this size. I just feel it could have been a bit cleaner, specifically the air returns
於 2024 年 11 月住了 7 晚
真實評價

10/10 優異

真實旅客

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Lovely quiet beach home

First time at the OBX, family of 6 adults. Loved this place, amazing location. Pool was way too cold to use but hot tub was lovely and warm ❤️ Our tiny pups were in heaven, lots of beautiful beach walks and long runs ( 5k every morning) on the pavement that runs along the front of the house. There were a couple of issues (house keeping) but they were resolved almost immediately with instant communication with the rental company. Super friendly town, we shall be back 😍
於 2023 年 4 月住了 5 晚
來自合作夥伴網站

10/10 優異

Peggy R.

Great family weekend!!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time. The house was perfect for our family. The only suggestion I would have is a small one. We would have loved a few extra blankets, it got pretty chilly our weekend Thank you!
真實評價

10/10 優異

David C.

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Best House on the OBX

My wife grew up on the outerbanks and I used to live there myself. We have since moved away but come back twice a year to visit her parents. We have stayed in quite a few rental places on the outerbanks in the past 20years and I have to say, in comparison to other places we have stayed, this was the hands down absolute best OBX rental we have ever stayed in. The place was exceptionally clean and the kitchen was totally redone. The views of Nags Head pier are amazing, especially is you like to surf. There's nothing wrong with this property and you will be happy. Hope others get to enjoy it. We will be back!
於 2025 年 3 月住了 9 晚
來自合作夥伴網站

8/10 不錯

Julie W.

All you need.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Lazy Lizard is in the perfect location to walk and bike to restaurants and ice cream shops. Also, with the pool and right on the ocean you don't ever really need to leave! The house has all the amenities you need; plenty of bedrooms & bathrooms, double washer & dryer, dishwasher, grills etc.. It is a quirky 80's decor but it is a fun place to vacation.
於 2023 年 5 月住了 4 晚
真實評價

10/10 優異

Jack H.

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great house and location!

Property manager was responsive to any questions we had while on the trip to make sure our stay was great. Property was great and as advertised. Heated pool, hot tub, direct beach access. Plus the house was walkable to multiple bars, restaurants, and groceries which made the weekend even better. Property was actually ready ahead of schedule but due to a tech issue we couldn't get in until right at scheduled check-in time. All in all next time we're back in OBX we'd definitely look at coming back!
於 2023 年 5 月住了 4 晚
來自合作夥伴網站

8/10 不錯

Rebecca C.

Lazy Lizard

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect location- beautiful home. The house needs a deep cleaning. Also, we were initially told that check in was at 4, but house wasnt available till 5- that is hard when you are traveling 5 hours to get there. I would suggest no later than 4. We did have an amazing trip and would stay here again.
真實評價

8/10 不錯

Kim B.

讚好:整潔度、登記入住、地點和房源資料準確度
不滿:聯絡溝通

Overall lovely stay

The Lazy Lizard was an overall lovely stay for our family (17 people). The location was central to anything needed, the beach access was perfect, and you can’t beat a fire pit. There is some room for improvement in general cleanliness (rug stains, etc.), modernization (out of date furnitures in all bedrooms make it feel dated, and communication with the agency was poor. The only true downside was for those who want to rest while others ‘play’ as the noise travels from the game room area all the way to the 3rd floor.
於 2023 年 12 月住了 6 晚
來自合作夥伴網站

8/10 不錯

Daniel J.

Lazy Lizard

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We had an overall great trip to the Outer Banks. We come to the outer banks 2-3 weeks a year. First stay in Nags Head. Over all the home was suitable. The home was under contract to close so it looked as if the previous owner cleaned out the kitchen. We had to make several purchases in order to cook and most of the pots and pans were unusable. And there were roaches in many locations of the home which was kind of a cleanliness concern. The pool was very nice and the hot tub was clean. Hot tub jets do not operate either. This home needs a complete overhaul. Thanks for letting us enjoy this homes location and space.
真實評價

8/10 不錯

Sabrina L.

讚好:整潔度、地點和房源資料準確度

Great house, mediocre management

Overall, we thought the house was great, but had some frustrations with the management company.The house was spacious and wonderful for a large family reunion with multiple rooms with their own bathrooms, and good sized beds for a comfortable stay. Having our own pool and being able to walk right onto the beach was very nice with little kids. The pool was nicely maintained.The volleyball court was in poor condition to the point that we stopped playing on it.Unfortunately, we found the management company to be a large company with less care for individual properties and experiences. While there was a lot of automated communication for contract-signing and check-in, individual communication to address specific questions or issues was a bit slower and less helpful. They were cheap in the products & services provided at the house (e.g. 1 bathing towel per person, 1 paper towel roll left in kitchen). There were several contradictions in what was stated in listing or contract and what they actually provide for this property. For example, the rental agreement stated, check-in time of 4pm - 6pm (with latter time seeming late to charge a full day stay) but indicated that earlier check-in could be requested for a fee. I reached out to the company to ask about paying for earlier check-in. I did not hear back for over a week. I was then told that this property couldn't accommodate earlier check-in. While this seems a small frustration, it exemplifies our mediocre interactions.
於 2024 年 6 月住了 6 晚
來自合作夥伴網站

6/10 一般

Marie N.

Family time wonderful. House not really.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Loved being with family. Very nice beachfront property that needs updating.
來自合作夥伴網站

10/10 優異

STACY v.

ohh the view!

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We called this the barbie dream house.The view was spectacular! We took a last minute trip and beach realty worked with us and were awesome. The house is huge. It is decorated kind of spanish. I'm sure it is hard to clean a house that big. I've been in cleaner houses. The kitchen cabinets are a bit outdated and there wasn't alot of cookware for a house that big.There were mushrooms growing from the corner in the bedroom I stayed in. The last few days we did see alot of bugs and some cockroaches. Luckily it didn't bother us much as most of our time was spent outdoors.I want to thank beach realty and the owners for booking with us last minute. We enjoyed our stay and would return.
來自合作夥伴網站

8/10 不錯

Patricia F.

Lazy Lizard

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Property needs some up keepWindows were leaking when it rainedOven stove is falling apart and inadequate for a house that sleeps 16
來自合作夥伴網站

6/10 一般

Jennifer F.

Overpriced and Dingy

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have stayed in Nags Head many times, but never in such a large/expensive house. I saw after we had signed our lease that the price to rent had been reduced, and that is definitely appropriate. It is just not nice enough to be considered "luxury" accommodations.The couched are old and have cigarette burns in the cushions. The bedspreads are cheap, old and polyester.The wine glasses are all plastic.There is mildew stains in the master bath shower. Chipping old paint throughout.I requested that the hot tub and pool be cleaned on wednesday. I called again on thursday. No one came even on friday. We have a hot tub and pool at home and both are cleaned more than once a week...especially if there will be an additional influx of guests enjoying the water. Lots of steps to consider if there are elderly members of your group.Path to the beach would be nice, sand gets really hot.The Lucky 12 bar across the street is great!
來自合作夥伴網站

6/10 一般

nice place

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: House needs some repairs.ledges on windows are broken seam tape falling from ceiling, kitchen could have some more bowls and better pans and some measuring cups to cook with and a better stove burners are shot and ice maker near wet bar does not work,bath towels seen better days, ceiling fan very dirty in main living room,top level of house is cool but bottom 2 levels are very warm and can not open the windows for airflow on those levels and some rooms did not have ceiling fans so very warm to try to sleep. carpet needs replace in master room downstairs it smells very musty. so with a few minor upgrades a nice place to stay at. need to watch your stuff we had an 800 rc car stolen from the car port which put a sad time in our vacation. Someday that person will pay for stealing! Nice girls at the reality office!!!!
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6/10 一般

Gail C.

The Lazy Lizard was tired.......

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were there at the very end of the season. Cleaning was average at best, really in need of a thorough spring clean. The house was showing quite a bit of wear and tear, but again, it was end of season. My biggest disappointment was the pool. I had contacted the rental company a week prior to arrival time to remind them we had paid to have pool heated, and would they please follow up with that, as a heated pool was a big thing for us. We got there and the pool was 60 degrees. They sent pool guy out Sun am, but it was not til late in the day Sunday that it was warm enough to use. Then after it was serviced mid week, the heater stopped working and we needed maintenance again. maintenance was very responsive, but we were 2 days out of 7 without the pool.
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6/10 一般

Mike S.

We've had better

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: To start with, we paid $500.00usd for the pool to be heated and it was not even clean or the filter system was not even working when we arrived. We could tell that the pool had been serviced that day, as there was 2 chlorine tablets and the pool was shocked, that is the extent of the pool being serviced upon our arrival. The switch for the heater was not even on and once it was turned on, the read out on the heater showed call fro service. We called and emailed to report that and a few other issues and they said they were sending someone and no one ever came to our house to look into the issues. There sand all over every deck and pool area, as well as inside on the ground floor(we understand about the storm the prior week).When I called about the heated pool, they did not even realize that we had paid the $500.00usd for the heated pool. We loved the house last time we stayed and this time, not so much.