We’ve been staying at various units at the Parkshore resort for several years. We’ve always had a top-notch experience. Unfortunately, this unit was not what we expected. When we arrived, there was a lock on the laundry so we weren’t unable to access our unit laundry for over a week. Every other unit that we’ve stayed at allowed in unit laundry. When I contacted the property manager, he said it was advertised as on-site laundry, I think the language is buried in the description and on-site could also mean in your unit. It was very deceptive and had I known we didn’t have laundry I would’ve picked a different unit. They also only gave us four towels for 4ppl for a week.Also, upon arrival, the floors were still pretty dirty. When we went to clean them, we had no cleaning supplies other than a broom. The unit is not equipped with much of anything. We would’ve had to buy a bunch of things in order to make a simple meal. Finally, we had to have the property management team bringing in whole new bed. There was a giant hole in one side of our master mattress that made it terribly uncomfortable to sleep on. The fact that they rent this unit out with a bed like that was also wrong. They did make it right and brought a new bed after three days so there isn’t brand new mattress in there now. That should’ve been done a long time ago.Overall, this unit needs a lot of work and updates, needs to be equipped with additional supplies. We were very disappointed with our stay in this unit.