Jakarta National Library of Indonesia Hotels

"Amazing "

"Very wonderful stay. Ms Angel was absolutely amazing as she helped us with our check-in and was very attentive to my mum’s needs who was in a wheelchair that stay. The hotel is luxurious and very comfortable to stay in. "

"Excellent! Welcoming, great service, room was super clean and a wonderful size, breakfast was delicious and it was great value for money, awesome rooftop bar, and a good location, would highly recommend"

"We had an absolutely phenomenal stay at Mandarin Oriental, Jakarta. From the moment we arrived, everything exceeded our expectations. A very special thank you to Indah at the Club Lounge — she is truly a gem. Courteous, professional, warm, and incredibly knowledgeable about the surrounding area, her recommendations helped us discover some fantastic spots around Jakarta. She genuinely elevated our experience. Katika, also at the Club Lounge, was equally impressive — attentive, proactive, and always one step ahead. Both of them represent the hotel beautifully. The birthday surprises were unforgettable. The room service team (three wonderful ladies whose names we unfortunately didn’t catch) surprised me with a cake and sang — it truly made my day. Just when I thought that was it, Indah and Katika surprised me again during evening cocktails with a beautifully presented dish from the Chinese restaurant along with a thoughtful card. Absolutely first class. Housekeeping was excellent, the front desk team was welcoming and efficient, and the buffet was outstanding — especially appreciated the chef personally coming by to check on guests. That level of care says everything. We’ve stayed at several Mandarin Oriental properties around the world — they’re always excellent — but Jakarta truly went above and beyond. Professional, polished, detail-oriented, and genuinely warm. We will absolutely return and will highly recommend this hotel to anyone visiting Jakarta. "

"The staff was exceptionally warm, empathetic and welcoming from the moment we arrived. The team was attentive and went out of their way to ensure we were comfortable, nothing was too much trouble. Special thanks to Anwar for making our breakfast extra special by offering ginger tea when my daughter and I were unwell especially with so much rainfall Jakarta weather in January. You're setting a high bar. Please continue your superb efforts. "

"Awesome"

"M"