“Location was awesome, but the facilities make us unhappy.
The room was good but sleepers, bath gown, dental kits are unavailable. This is very disappointed. ”
“It was a nice stay but initially they did not give us a nice room, later they shifted us to a better room after a complaint.
They charged us for one more person,where as when I booked through you,I mentioned for three adults.”
“My recent stay at Sterling Hotel Nainital was really excellent. The staff were excellent; my room was clean, spacious, and had a wonderful view of the hills and peaks; and the food in the restaurant was excellent. The staff in the restaurant, especially Manoj Bisht, was fantastic, always being on hand to answer any questions, and going out if their way to make sure everything was to my liking.”
“They did not take money with master card international
We had lot of problems in arranging cash money
The hotel road was gravel for 4 km
Very difficult to reach
”
“We stayed in a family tent. Staff is very humble and polite. Food options in the buffet are limited but they are tasty. Since its in the middle of nowhere so Wifi and network connectivity is very weak. ”
“It was very disappointing to stay here, even we have booked with dinner, they refused to serve it ,location of resort is very remote and they do not provide any pick and drop facilities from hotel
Amenities are not complete in room.
”
“Property needs a new customer service and experience approach consistent with the current trends and with the new on site administrator, things will definitely change going forward. ”
“We, family of 6 stayed there for 5 nights in dec21.
Pros:
1. Spacious rooms with powerful heater in place.
2. Good breakfast. Dinner is lip smackingly delicious.
3. Great heritage properry.
4. Very good service
Cons:
1. The approach road to the property is very very steep.”
“Very poor ambiance, dirty rooms , overpriced. Rude staff and far from mall road , highly inconvenient and expensive commuting between hotel and mall road. The reception staff is highly rude to accommodate any guest service requests. Take advantage by collecting advance payment.”