New Orleans New Orleans Fire Department Museum and Educational Center Hotels

"Staff was very kind and helpful. They were prepared with bottles of water for all guests during a boil water order."

"Went for a friend bday getaway and we really enjoyed our stay. Staff was friendly."

"I booked room with a balcony Price with balcony and without balcony was to same They chargé me extra 120 per night they said that this is fault of Expedia and i can claim money from you m Can you do something with this ?"

"Everything in the hotel can be defined as "classy" . The staff was exceptional. The rooms were immaculately kept. The food was great. And of course you have to take a ride on the "carousel". "

"Everything was great! Friendly staff. "

"If you want budget friendly, clean, and great location this is a great choice."

"Good"

"Our 3-day, 2-night stay at the New Orleans location was extremely disappointing.(weekdays, no major events in town, month of March) easily the worst experience we’ve had so far. We’ve genuinely received better service at a basic motel. 1.The staff had a noticeable attitude, and service was incredibly inconvenient. We stayed on the 6th floor and had to go up and down multiple times a day because no one was available to assist upstairs. 2. There were multiple maintenance issues throughout our stay lights not working, conditioner was empty, our key was randomly deactivated, and the shower rainfall feature didn’t work. We reported all of this to the front desk, but instead of actually fixing the problems, staff kept telling us to “do this” or “do that,” as if we didn’t know how to operate basic things like turning on lights. Nothing was properly resolved. 3. We also felt there was some level of profiling, which made the experience even more uncomfortable. 4.To make matters worse, fire alarm tests were conducted repeatedly at 8 AM and again in the evening. The constant disruptions were exhausting and completely ruined our trip. Overall, this stay fell far below expectations. Definitely not returning. Just one guy African American guy was helpful-so thank you ."

"It was a nice stay. We stayed for a week. The only issue we had is that we had to continually ask for clean towels, garbage bags, dishwasher soap, toilet paper etc... knowing that the room was booked for a week, why would u only provide 2 towels, 1 garbage bag etc.... The staff was friendly, and the 1 maintenance guy went above and beyond when we needed something cut to be able to fit it in suitcase. The breakfast was OK... they ran out of stuff very quickly, and food was very very bland, Location wasnt too bad... streetcar was a few blocks away, and French quarter is within walking distance. We put on 61 miles of total walking on fitbit! More cooking related product should be provided. Again, for people longer stays we had to improvise. We will stay again!! "