Northeastern Ontario Spa Hotel

"The staff were friendly, and breakfast was good "

"This property was run down - the cleanliness of the hotel was very sub standard - the room we were given had an unpleasant odour - perhaps it was a room spray or cheap cleaning chemicals - the shower curtain smelled when it got wet cracks in the bathroom drywall - black stains on the grout in washroom - the room had vinyl floor which one would think would be easier to clean however there was dirt and garbage under the bed - there were marks on the walls - the pillow cases were a dingy yellow grey colour mixed in with a newer white one - which made it stand out even more - there was hair stuck in the coffee maker - most likely from a cloth being wiped over it - I am not normally one to review a property but found this to be a very unkept hotel - arrived around 215 ( check in was 3 I was told I would have to wait untill 230 room not ready - understandably - however once 230 hit I was told - room was ready - when getting to room there were no cleaners to be found anywhere on floor? I think they just did this because there is a fee for early check in’s - the staff at front desk didn’t talk to me, instead talked to each other in a language I didn’t understand - the pool area was dirty and the water was a cloudy colour - the size of the pool was perfect - having both a shallow and a deep end - this hotel is located in a prime area in Sudbury close to many popular attractions - my daughter said she stayed here last year and had a upper level room that perhaps recently renovated "

"Stayed for 3 nights, it was okay.. nothing really stood out about the hotel. No workout facility, no morning breakfast, hot tub inside was broken. Pool doesn't allow any water toys or floatation devices.. to me that just takes away alot of the fun in a pool, especially for the price your paying to enjoy your time. Towels need to signed out and can't leave the pool area.. so your walking back to your room cold and wet in your bathing suit. Main elevator is very dated and kept stopping on random floors with no one there and no buttons being pushed. Are room was also very dated and quite dull. I expected abit more updates.. the hotel hasnt changed since I was a kid visiting my grandmother when she would come in from out of town. "

"Incredibly clean facility, plan accordingly if you booked in hopes of utilizing the water slide. "

"There was a fire at the hotel - we stayed outside for 1.5 hours - hotel offered no blankets , comforts some had no socks or jackets - we had to get out - then no communication next day - like all is rectified , have some free breakfast - no nothing - it was hard- I couldn’t warm up for a long time next door McDonald let us get warm and use bathrooms a- a plan for host should be considered "

"Worst experience at this hotel by far. Fully understand that Sudbury is busy with hockey over the winter season. But the hockey families staying at this hotel were extremely disrespectful of other hotel guests. (We are a hockey family as well) We came up solely for a family trip, to utilize the hot tub and pool. For the entirety of our trip the pool and hot tub was closed due to the other younger guests not being monitored in the pool area resulting in vandalism of the hot tub and pool (soap being added, missing tiles, over capacity). Every night kids were running down the halls until after midnight. With the parents present and also being just as obnoxious and loud, due to alcohol. We received phone calls during the middle of the night (2300-onwards). After finally calling the front desk, inquiring if it was front desk staff trying to get a hold of us for emergency purposes (worried about vehicle and snow removal/stolen; etc). They stated it was not them, we then informed the front desk that we would unplug our phone for the duration of the stay. Despite going to the front desk multiple times, even upon being notified via text after check-in that the pool/hot tub was closed. We had no resolutions to the problems. The assistant manager on call (Jennifer Romas) would not respond to the front desks calls. But was further told that despite being unable to process a refund for one-night, due to the ongoing issues, due to third party booking. No help from Expedia. "

"Clean room... friendly staff"