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"The family room we had was superb, it felt quality as soon as we walked in. The pool was good but could do with a few more Sun loungers / deck chairs, less sofa seats as big and bulky. I have to say the pool area was immaculate. The roof top bar we used twice during the day and evening, staff are very helpful and cheerful. The views from both the pool and bar are superb. The reception team are super helpful, informative and really helped to make our stay a memorable one. Breakfast was good, having a chef at front cooking omelettes and eggs to order a nice touch. I would highly recommend this hotel to all. "

"10/10- We had the best stay at the Axel Hotel. They really thought of everything you could need for a comfortable stay. The staff was great, friendly, and informative. We also loved the location. Would definitely stay here again."

"Nice staff"

"Cannot beat the location. Staff were terrific especially the concierge who was extremely helpful!"

"One of the few 5 star hotels in Bilbao center. Comfortable beds and pillows. Large bathroom. Rooftop bar is great. Hotel is literally across the street from the Guggenheim museum. Very close to the canal which has a great running and biking path along the sides. Walking distance to many restaurants. Service is very friendly. Overall a great stay."

"Clean and luxurious boutique hotel. "

"All perfect just far from city"

"great room setup for the kids, overall great hotel"

"Good value for money. Surprisingly easy to get in and out of San Sebastián as there is a bus stop right outside the hotel. Swimming pool area could be better but the children didn’t mind! "