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"Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway. "

"Loved the baths and the staff. Beautiful views- I hope to go back!"

"Other than transportation. Everything was excellent. Great food "

"Enjoyed 2 nights with delicious breakfast at this very comfortable hotel. 2 minute walk to train on flat terrain. Stay in hotel, 2 wings and you'll be close to everything like snacks from 3 to 7 and alcohol and dessert from 7 to 10 pm. Unlimited drinks like water, soda and tea. Masseuse is excellent!"

"best hotel i ever stayed at. period"

"This hotel punches above its 3 star rating - its very clean, comfortable, convenient and the staff are very friendly. The laundry facility is also great."

"We were a family of four and there was only one bed."

"Highly recommend. A convenient location, great food, many amenities, and attentive staff. We used both the private and public onsen but ran out of time for the spa. There are great views of Mt Fuji. Thank you, Highland Resort. We appreciate your care."

"We stayed a total of three nights in April 2025. Very nice hotel with good dining as long as you plan and book in advance. It has public sauna and Onsen that we enjoyed. The biggest thing we liked was Mt. Fuji view from the terrace, it was breathtaking. As the hotel is located on a small hill, you need to book the shuttle down to the Yamanakako lake area or book a taxi at the front desk."