Melbourne O'Shannassy Trail Hotels

"Disappointed the room was so small an no views at all! The buffet breakfast variety was poor and the worst I’ve seen. We won’t be staying here again."

" Location was the only Plus !! We booked at this estate because it was offering Morning breakfast. It also showed a restaurant which offered Lunch and Dinner!! It was a total disappointment! When we contacted for the breakfast, the guy told us he will keep it outside our door. We expected breakfast that was already made but what we got was the ingredients to make breakfast! On top of that, he sent us raw bacon and we don't eat Bacon or Beef!! Next day, he sent us a box of eggs. There were cockroaches, cobwebs, dirty carpets. Totally unhygienic for kids. Both the kids got sick there! He told us on the checkin day that there was no Internet since more than a week! On the last day, the guy didn't take our call at all! Not called back. We tried 2 times, but no luck. There were no bin bags to put rubbish in. The stay was a disaste. We had to spent most of our time outside. The property is beautiful and they are not managing it !! I Don't recommend!! I am writing this review just after checking out!!"

"I Wouldn’t say it would be an issue to other people but, being told about the water is brown due to the rainforest conditions 30m before arrival made us questions ourselves especially it not being advertised on the website and on the booking/checkin instructions, we hesitated to drink water from the tap and were only given 2 water bottles which made the situation more dire, place was ok for clean the dinning chair pillows were stained and smelly, the carpet had a decently sized stain and was stinking, we were told the place received a bit of renovation and yeah they don’t bother covering up or patching the plaster holes they left behind and the scratches on the wall, aircon was outdated and required further thorough inspection, the spa bath jets were all stained and the spa floor had a few spots on it indicating it wasn’t cleaned prior to the last guess leaving, abhi was good until we told him about the issues and tried requesting a refund, he called us in the morning to just literally rinse and repeat the same words for 6 minutes, he wouldn’t let us speak until I told him to stop. All issue aside the place location was top tier, the views are immaculate from the deck outside, privacy was a nice touch to add to the place, but sadly whatever’s advertised is what the place looked like before the new owners came in, biggest problem is the place has changed a significant amount to what is advertised and the old photos of it will make u book it, please look at recent photos before"

"Im still waitong on a refund frol over a month ago as we never stayed there and had been told by mulitple people i contacted i would be "

"The air conditioning was very good and we were able to walk to the shops."

"The lodge was amazing! Very modern and well looked after, Ralph was great."

"Clean room kitchen ok shower not the best "

"We enjoyed an overnight stay at Healesville Apartments. WOW, what a find!!! So clean and comfortable and an easy walk to town. Really appreciated the extra supplies, Gaylene is a very thoughtful host. We won’t stay anywhere else and I’m looking forward to returning soon. Thanks again for being a hosting us."

"Spotless room and bathroom, great staff, Delicious meal. Wouldn’t stay anywhere else."