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穆圖皇后貝斯特韋斯特酒店的評價

4 out of 5
穆圖皇后貝斯特韋斯特酒店
Corran Esplanade, Oban, Scotland

評價

7.8

不錯

10 分評分，優異；549 則評價中有 150 則" "
8 分評分，不錯；549 則評價中有 229 則" "
6 分評分，一般；549 則評價中有 105 則" "
4 分評分，欠佳；549 則評價中有 54 則" "
2 分評分，很差；549 則評價中有 11 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.6/10 

住宿狀況

7.2/10 

環保程度

評價

2/10 很差

Mutzu

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
很糟的飯店，隔音超差，馬桶蓋破裂
於 2019 年 6 月住了 1 晚
Jurgita, Front Office Manager 於 2019年6月23日的回應
Dear Mutzu, Thank You for sharing a feedback of Your recent stay with us. We are saddened to hear about issues encountered during Your stay. We have assigned our maintenance team to look into the issues addressed and we have rectified the difficulties which worsened Your stay. We hope You will be giving us another chance and returning to see the improvements made on Your next visit in Oban. Kind Regards,

10/10 優異

Kelvin

讚好：整潔度、住宿狀況和客房舒適度
Very good
於 2023 年 2 月住了 1 晚

6/10 一般

Peter

於 2022 年 11 月住了 1 晚

6/10 一般

Craig

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
People were very accommodating, the bed was pretty good, but the place is getting run down. Great location
Junaid Dar, Hotel Manager 於 2022年11月7日的回應
Dear Mr. Otter, Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

6/10 一般

Craig

家人同遊
Good beds, very dated property, friendly staff
Junaid Dar, Hotel Manager 於 2022年11月2日的回應
Dear Mr. Craig, Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

10/10 優異

George

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super Hotel room for chilling and relaxing
On booking into the Hotel I was given an upgrade to Deluxe room which I believe is rooms 1 to 8. This upgrade was very much appreciated, and I would if visiting the hotel for personal reasons would definitely upgrade to Deluxe but with this visit being Business this option is not available for Company business
於 2022 年 10 月住了 1 晚
Junaid Dar 於 2022年10月24日的回應
Dear Mr. George, Greetings from Muthu Queens Hotel!It is always a great pleasure to receive great feedback. I will ensure your feedback is passed on to entire team. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards, Junaid Dar Hotel Operations Manager

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 2 晚
Best Western Muthu Queens Team 於 2022年10月16日的回應
Dear Mr. John, Greetings from Muthu Queens Hotel!It is always a great pleasure to receive great feedback. I will ensure your feedback is passed on to entire team. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards, Junaid Dar Hotel Operations Manager

6/10 一般

Edward

讚好：整潔度、職員與服務和設施服務
於 2022 年 9 月住了 1 晚

6/10 一般

Ronald (Edinburgh)

伴侶同遊
不滿：整潔度和設施服務
This hotel is advertised and presumably priced as '4 star'. Our experience of the hotel did not match this rating in spite of being given an upgrade to a room with a splendid view. The property was shabby and the daily maintenance of the bedroom/bathroom was questionable. The staff were pleasant.
於 2022 年 9 月住了 4 晚
Junaid Dar, Hotel Manager 於 2022年10月2日的回應
Dear Guest,Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

10/10 優異

Robin

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 9 月住了 2 晚

8/10 不錯

Kathryn

於 2022 年 9 月住了 1 晚
Best Western Muthu Queens Team 於 2022年9月26日的回應
Dear Kathryn, thank you for taking your time to give us a review.

8/10 不錯

LOWELL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There is no parking.
於 2022 年 9 月住了 1 晚
Best Western Muthu Queens Team 於 2022年9月25日的回應
Thank you for taking your time to give us a review. Yes, maybe you could not find parking space but we do offer a limited number of parking space which operate on first come, first serve basis.

10/10 優異

Martn

於 2022 年 9 月住了 1 晚
Best Western Muthu Queens Team 於 2022年9月25日的回應
Thank you for taking your time to give us a review, we hope to welcome you again the next time you are in Oban.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Noisy lift.
Our room(No 25) was right beside a Very noisy lift which was in use late into the night and from very early in the morning. This made sleeping difficult and any chance of a lie-in impossible. We also could not access the hotel fred wifi.
於 2022 年 9 月住了 3 晚
Best Western Muthu Queens Team 於 2022年9月25日的回應
Thank you for taking your time to write us a review. We would like to apologise for the noise from the lift disturbing your stay. We hope to welcome you back again the next time you are in Oban.

10/10 優異

G

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Best Western Muthu Queens Team 於 2022年9月13日的回應
Thank you for taking the time to give us a review.

6/10 一般

Audra

伴侶同遊
讚好：整潔度和職員與服務
First and foremost the staff was wonderful and the bar was great! Everyone was super friendly. Parking was on site and easy. Location was a bit farther from town than lots of places, which we wanted so it would be quiet and we like to walk. However. There is no a/c and our room had a great view but was extremely hot. We opened the windows to let some fresh air in and it was like we were outside. Very very noisy rooms. We would wake up all night long to drunk people outside or people speeding by. And all morning from people delivering or checking into town. The other choice is sweat it out and close the windows. Still a cute place. Just don’t plan on sleeping.
於 2022 年 8 月住了 3 晚
Best Western Muthu Queens Team 於 2022年9月13日的回應
Thank you for taking your time to write us this review, our staff will really appreciate this. We would like to apologise for the noisy room you had to experience. However, during your stay with us the weather was too good for the first time here hence not having A/C in the rooms. We never had a need for it before but we will consider getting some for the future. Otherwise, we hope you enjoyed your time in Oban and we hope to welcome you again in the future.

10/10 優異

Luca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ideale per visitare Oban
Struttura ben tenuta e pulita, colazione abbondante e staff gentile. Il parcheggio è piccolo ma quello esterno a pagamento la domenica non si paga. A 2 passi dal centro e con una bellissima vista.
於 2022 年 8 月住了 2 晚
Best Western Muthu Queens Team 於 2022年9月13日的回應
Thank you for taking the time to write us this lovely review.

4/10 欠佳

真實旅客

不滿：整潔度和住宿狀況
Disappointing
This is not a 4 star hotel. Very poor standard of decor. Rooms are particularly poor standard. Place needs a total refurbishment. Very limited facilities. Lacking in any vibe or atmosphere. Good points were the multi tasking, pleasant staff (very few of them) and the clean bed linen and towels. Would not stay there again. Would not recommend.
於 2022 年 8 月住了 2 晚
Best Western Muthu Queens Team 於 2022年9月13日的回應
Thank you for taking your time to write us a review. We would like to apologise for the quality of our hotel decoration, we will pass on your feedback to our management team for their consideration on our next hotel renovation.

10/10 優異

Elva

於 2022 年 7 月住了 1 晚
Best Western Muthu Queens Team 於 2022年9月13日的回應
Thank you for taking your time to give us a review.

8/10 不錯

Catherine A.

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 7 月住了 3 晚

8/10 不錯

Joyce

讚好：整潔度、職員與服務和客房舒適度
Enjoyable stay
My husband and I stayed 3 nights in June, wishing it were more. We booked a king room and they gave us a corner room on the top floor facing the sea. The room was cosy, had a big tub, heated towel rack, openable window. We enjoyed the buffet breakfast, an additional £10 per person. It included eggs, beans, mushrooms, bacon, toast, yogurt, etc. The hotel is right on the water. You can easily walk to the downtown shops and restaurants in 15-20 minutes; to the ferry terminal in 25 minutes. We did the one day bus tour to isle of Mull and Iona which I recommend. We saw dolphins jumping and playing on the approach to the isle of Mull. The visit to the Abbey on Iona was wonderful. We were comfy in our room in the BW Muthu Oban and would stay there again.
於 2022 年 6 月住了 3 晚

6/10 一般

Garry

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The views and location
於 2022 年 6 月住了 2 晚

6/10 一般

Carol

讚好：客房舒適度
於 2022 年 6 月住了 2 晚

6/10 一般

Linda

Overnight in Oban
Not enough staff. Those that there were were really good and helpful. The weather was dreadful and we were told the restaurant wasn’t open so we had to go to their sister hotel further up the prom for the restaurant. We did. The food was a buffet which though tasty wasn't hot enough. Hot plates would have helped. Restaurant drinks meant a long queue at the bar as no service. Food rather overpriced for the quality and a buffet. We had no remote for our TV and none could be found. We were glad we were only staying 1 night. This 1 night was well overpriced for the quality and services we had
於 2022 年 6 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和設施服務
不滿：住宿狀況
Curtains didn’t block out the morning light, thin walls and ceiling. Heard people all night in the hall slamming doors and walking around, the guy above me was snoring like he was in my room with me. No do not disturb signs for doors, rooms turned daily weather needed or not. Main problem was the noise And the bright light entering my room. Had to wear earplugs and eye covers to sleep
於 2022 年 5 月住了 6 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kind staff
Reception manager was so kind as I was unwell with a migraine. Just needed to sleep. They let us have our room 3 hours early and had even pulled all the curtains to make the room dark for me. Kind. Next day the same man asked if I was better. Chef came to personally ask if everything was ok during breakfast. Seemed to be a family business with more of a personal touch unlike the service in a big chain hotel.
於 2022 年 6 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay. We apologies for you not having a satisfy stay with us. We will take your comment into consideration to improve for our future guests. Thank you.

10/10 優異

Martin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, comfortable bed 👍
於 2022 年 5 月住了 1 晚

8/10 不錯

Lesley

於 2022 年 5 月住了 1 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay with us. We are delighted that you had a great experience staying with us. We hope to see you again the next time you are back in Oban. Thank you

6/10 一般

Eliza

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
於 2022 年 5 月住了 1 晚

6/10 一般

D

於 2022 年 5 月住了 1 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay. We apologies for you not having a satisfy stay with us. We will take your comment into consideration to improve for our future guests. Thank you.

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 5 月住了 2 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay with us. We are delighted that you had a great experience staying with us. We hope to see you again the next time you are back in Oban. Thank you

4/10 欠佳

Laurie

於 2022 年 4 月住了 1 晚

4/10 欠佳

Lorraine

讚好：職員與服務
不滿：住宿狀況
Room smelled of smoke, the pipes/heating were very noisy.
於 2022 年 4 月住了 1 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay. We apologies for you not having a satisfy stay with us. We will take your comment into consideration to improve for our future guests. Thank you.

8/10 不錯

Rose-mary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 3 晚
Best Western Muthu Queens Team 於 2022年5月29日的回應
Thank you for taking your time to review your stay with us. We are delighted that you had a great experience staying with us. We hope to see you again the next time you are back in Oban. Thank you

4/10 欠佳

Ron

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not great
No way this is a 4 🌟 hotel. 2 maybe, if you don't count the quality of the beds, which I would only expect to see in a homeless shelter. Might have been 3 🌟 40 years ago, but needs a lot of work to get up to even minimal Best Western standards.
於 2021 年 11 月住了 2 晚
Best Western Muthu Queens Team 於 2021年12月3日的回應
Dear Ron, Thank you for staying with us at the Best Western Muthu Queens hotel and leaving your comments. We take all the guests reviews very seriously as they contribute in the improvement of the service and a better future stay for our guests. We would like to sincerely apologise that the room was not up to the standard. We have passed your feedback to the right department in order to look into the room standard. Thanking you again and hope to see you back with us. Kind Regards,

8/10 不錯

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nobody available on departure, no place to leave room key.
於 2021 年 11 月住了 1 晚
Best Western Muthu Queens Team 於 2021年11月21日的回應
Dear Douglas, Thank you for choosing Best Western Muthu Queens Hotel for your stay during a visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us. We have phone number on the front desk provided for any assistance or queries. We're looking forward to welcome you again in the future. Best Regards,

10/10 優異

Antje

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月11日的回應
Dear Antje, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

6/10 一般

Jacob

讚好：整潔度和職員與服務
It’s ok
The staff was friendly. The bed wasn’t that comfortable but it was clean. Parking was an extra expense despite being told there was free parking. There were very few spaces available for free parking. It was a little bit of a walk to town but not bad especially since the view was so beautiful. We were greeted by a friendly face upon arrival as well as checking out. It’s nothing special. It won’t stand out as outstanding but it also won’t ruin your trip.
於 2021 年 10 月住了 1 晚
Best Western Muthu Queens Team 於 2021年11月11日的回應
Dear Jacob , Thank you for choosing Best Western Muthu Queens Hotel for your stay during your visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us. We do apologise for insufficient parking as we have limited 14 spaces on site. We hope this hasn't deterred you from staying with us in the future. Best Regards,

6/10 一般

Ravi

讚好：整潔度、職員與服務和設施服務
Lovely 10-15 mins stroll along the promenade to the town centre. Nice scottish breakfast but lack of kippers and vegetarian sausages. Chef's amazing vegetarian Penne Arabiata was the best I have every had at dinner. Managed to get an on site car parking space but there is a lack of parking near by. if you do find a space on the promenade then be aware that the machines some times do not print a ticket so best pay by phone to avoid wasted money. There was a loud noise from a pump near my room that was not resolved during my stay and kept me awake at times.
於 2021 年 9 月住了 5 晚
Best Western Muthu Queens Team 於 2021年11月11日的回應
Dear Ravi, Dear , Thank you for taking the time to write a review. We appreciate all comments that we receive as it helps us to improve our product and our service. We do apologise for the inconvenience due to noise issue. We have passed it to our Maintenance Team and it's now rectified. We really hope that it hasn't deterred you from staying again with us at Best Western Muthu Queens Hotel. Kind Regards,

8/10 不錯

Anil

家人同遊
It's an OK property. I would rate it as 3 star
於 2021 年 9 月住了 1 晚
Best Western Muthu Queens Team 於 2021年11月11日的回應
Dear Anil, Thank you for choosing Best Western Muthu Queens Hotel and sharing a feedback. We hope that we can welcome you back very soon. Warm Regards,

2/10 很差

JOHN

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst Western. Very disappointing experience
We stayed in the suite. A tired and drab room with wires hanging from the TVs and walls, with no pictures on the walls. The bedroom was noisy due to the outside humming of a generator. The ‘living spaces’ had vintage faux leather sofa set. Very uncomfortable. The restaurant food was plain with overcooked vegetables. The day we arrived there were new staff whom clearly had not been given any training. The cost in our opinion was extortionate for a very poor hotel that is well past its former glory. This is not in my opinion anything like the standard one expects from Best Western. Strongly recommend to choose a different hotel until Best Western management refurbishes it. We had booked for 3 nights and instead left promptly the next morning.
於 2021 年 9 月住了 3 晚
Best Western Muthu Queens Team 於 2021年11月11日的回應
Dear John, Thank you for taking the time to write a review. We appreciate all comments that we receive as it helps us to improve our product and our service. We are disappointed to learnt hat the room was not up to your standard. We have taken your feedback forward in order to improve our standards. We really hope that it hasn't deterred you from staying again with us at Best Western Muthu Queens Hotel. Kind Regards, Best Western Muthu Queens Team

4/10 欠佳

Delta

多人同遊
不滿：住宿狀況和客房舒適度
Hot rooms
Nice staff, hot hot hot rooms! Breakfast was a complete shambles
於 2021 年 9 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear Delta, Thank you for choosing Best Western Muthu Queens Hotel for your stay. We would like to sincerely apologise for any inconvenience caused due to breakfast service. Your feedback was passed to the team in order to improve our standards. Should you decide to stay with us in the future, please do not allow this incident to deter you from visiting us again. We would like the opportunity to make up for the previous stay. Kind Regards,

8/10 不錯

Hugh

讚好：整潔度、住宿狀況和客房舒適度
Really enjoyed our stay only couple of things too say im being picky regarding no tv remote in room and staff really helpful and freindly even though they were extremely short staffed would definitely stay again
於 2021 年 8 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear Hugh, Thank you for choosing the Best Western Muthu Queens Hotel for your stay during a visit to Oban. We are happy to learn that you have enjoyed your stay and we do look forward to welcoming you back in the future. Our team was very appreciative of the comments. Kind Regards,

8/10 不錯

Annie

讚好：整潔度、住宿狀況和客房舒適度
Oban hotel short walk from town
Standard non-budget hotel. Does what it says on the tin. All the things you expect in a room. Good breakfast. Lounge area unbearably hot so not pleasant to enjoy a drink in there
於 2021 年 8 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear Annie, Thank you for choosing Best Western Muthu Queens Hotel for your stay during a visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us and we're looking forward to welcome you again in the future. Best Regards,

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear James, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

6/10 一般

John

讚好：整潔度、職員與服務和客房舒適度
Hotel location is great, when booking this hotel parking space was included but had to pay for parking on main road as the parking at the hotel is limited,hotel is a little bit run down but clean
於 2021 年 8 月住了 1 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear John, Thank you for choosing Best Western Muthu Queens Hotel for your stay. We would like to sincerely apologise for any inconvenience caused due to breakfast service. Your feedback was passed to the team in order to improve our standards. Should you decide to stay with us in the future, please do not allow this incident to deter you from visiting us again. We would like the opportunity to make up for the previous stay. Kind Regards,

10/10 優異

Allan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear Allan, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

10/10 優異

Mr mrs T

於 2021 年 7 月住了 2 晚
Best Western Muthu Queens Team 於 2021年11月23日的回應
Dear Mrs. T, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

10/10 優異

Tim

於 2021 年 7 月住了 1 晚