每日供应自助式早餐（每人 GBP 14.95）
查看供应情况

关于大西部酒店的点评

3 out of 5
大西部酒店
Corran Esplanade, Oban, Scotland

点评

7.2

还可以

10 分 - 超赞。175 条好评，共有 728 条点评" "
8 分 - 还可以。224 条好评，共有 728 条点评" "
6 分 - 一般。185 条好评，共有 728 条点评" "
4 分 - 很差。87 条好评，共有 728 条点评" "
2 分 - 糟糕。57 条好评，共有 728 条点评" "

7.2/10

清洁度

8.0/10

员工和服务

6.8/10

服务设施

5.8/10

住宿条件和设施

6.6/10

环保

点评

8/10 还可以

Nessie

与家人出行
满意：清洁度、员工和服务、服务设施
First time in Oban in 54years . So much has changed. We loved the hotel as it was friendly and quiet. It does need a bit of refurbishment but would come back again
2024 年 4 月入住 2 晚
Ami 于 2024年05月2日 的回复
I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done!Best wishes,Ami

6/10 一般

Mark

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
It’s Oban but…. This place needs a maintenance person to fix up little things. Tired it is. Staff are not friendly. Not unfriendly but not engaging. We saw them actually fight with a guest. You guys need some lessons in how to treat guests so they leave happy. Day shift seemed worse than afternoon guy. Room was tired. Paint peeling, no face clothes, no shampoo, carpets dirty, come on, get it together guys, do some basic Reno’s. We won’t be back and I don’t recommend this place. You guys need to do better…
2024 年 4 月入住 2 晚
Ami 于 2024年05月2日 的回复
I was most disappointed to read that you did not enjoy your stay with us. We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

10/10 超赞

Ann

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Had a one night stay. Hotel staff very friendly and helpful. Would stay again.
2024 年 4 月入住 1 晚
Ami 于 2024年05月2日 的回复
Thank you for your review, we hope to welcome you back again soon.Best wishes

8/10 还可以

Gordon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Breakfast was only like warm. Parking at hotel is very limited. Staff all friendly and helpful.
2024 年 4 月入住 1 晚
Ami 于 2024年04月30日 的回复
Dear Gordon,I am sorry to read that you did not enjoy your stay at Great Western. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Great Western in the future to show you the improvements we have made.Best wishes, AmiGreat Western

6/10 一般

stephen

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Good Staff, needs an upgrade.
2024 年 4 月入住 1 晚
Ami 于 2024年04月23日 的回复
Thank you for your review, we hope to see you again soon. best wishes

8/10 还可以

Lynne

与配偶出行
The pictures of the rooms on your website are not of the rooms you actually get!!
2024 年 4 月入住 1 晚
Ami 于 2024年04月26日 的回复
Dear Lynne,I was most disappointed to read that you did not enjoy your stay with us. We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity.Assuring you of my best attention at all times. Best wishes,Reception manager

8/10 还可以

Hilary

与配偶出行
满意：员工和服务
Limited parking
2024 年 4 月入住 1 晚
Ami 于 2024年04月21日 的回复
Thank you for your feed back . we do hope to see you again soon.best wishes

6/10 一般

Robert

满意：员工和服务
不满意：住宿条件和设施
2024 年 4 月入住 1 晚
Ami 于 2024年04月21日 的回复
Thank you for your review, we hope to see you again soon.Best wishes

10/10 超赞

Adam

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Ami 于 2024年04月20日 的回复
Thank you for your review

8/10 还可以

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was a bit run down but you can’t beat the location! Right on the water, central to town. Breakfast was good. Rooms were clean. The place has obviously seen better days (clearly an older hotel) but totally fine place to stay. Plus great view of the water from the bar.
2024 年 4 月入住 1 晚
Ami 于 2024年04月20日 的回复
Thank you for your kind review, we hope to see you again soon. best wishes

10/10 超赞

Frances

与配偶出行
Dated hotel but clean. Good price only stayed one night.
2024 年 4 月入住 1 晚
ali 于 2024年04月18日 的回复
Thank you for your review

6/10 一般

Nicholas

不满意：住宿条件和设施
Overall the hotel is rather tired. It definitely needs a revamp, I encountered an issue with water leaking in my hotel room ! I changed rooms but it wasn’t ideal, TV wasn’t working. It was the only room available to me as an alternative. I had dinner on my 1st night but felt the menu was very limited, I didn’t enjoy the food. I doubt that I will be staying there again.
2024 年 4 月入住 2 晚
ali 于 2024年04月18日 的回复
Thank you for your review

6/10 一般

robert

与配偶出行
满意：员工和服务，清洁度
The hotel was a bit dated but wasn’t an issue overall. All areas were clean and tidy. Reception staff very friendly alas dining room staff were too busy to have time to speak. Overall a pleasant experience.
2024 年 4 月入住 3 晚
ali 于 2024年04月18日 的回复
Thank you for your review

10/10 超赞

Stewart

与配偶出行
满意：员工和服务，清洁度
Staff delightful as always. Room 225 disappointing. Very tired, filthy window, no glasses in bathroom.
2024 年 4 月入住 1 晚
Ami 于 2024年04月12日 的回复
Many thanks for taking the time to write a review of your stay. I am please to see my team looked after you well. I am how ever very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

6/10 一般

susan

团体旅客
满意：服务设施，员工和服务
不满意：清洁度
It was on good location room overlooking sea which was nice , but drafty at window which should be replaced , deco very tired stains on ceiling and walls , but the room was clean , so no complaint on that .
2024 年 4 月入住 1 晚
Ami 于 2024年04月12日 的回复
Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

6/10 一般

Anne

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Room had new carpet but wallpaper peeling. Breakfast was disappointing with tinned tomatoes no choice of egg which was scrambled and i don't like and luke warm. The lady on dinningroom reception was rude and not very welcoming as we were 1 minute early for breakfast. Hope it improves for the Summer when we have an influx of visitors from around the world.
2024 年 4 月入住 1 晚
Ami 于 2024年04月12日 的回复
Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

8/10 还可以

Suzanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel close to everything.
2024 年 3 月入住 1 晚
Ami 于 2024年04月10日 的回复
Thank you for your review

6/10 一般

Eileen

2024 年 4 月入住 1 晚
Ami 于 2024年04月30日 的回复
Thank you for your review

6/10 一般

Helen

满意：员工和服务
不满意：住宿条件和设施
The bed was very comfortable and the room was very spacious. There was lovely views in the bar looking out onto the waterfront. Overall the bedroom needed updated there was paper peeling off the ceiling, there were stains on the carpet. Overall the hotel was just a bit tired.
2024 年 4 月入住 2 晚
Ami 于 2024年04月12日 的回复
Thank you for you review,

6/10 一般

Ronald

2024 年 4 月入住 1 晚
Ami 于 2024年04月7日 的回复
Thank you for your review

2/10 糟糕

Anthony

带宠物出行, 与配偶出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Tired doesn’t begin to describe it. Peeling paint, broken window pane, electric sockets which don’t work, wires dangling from bathroom wall, tv pixelated beyond measure, and dirt, and dirt, and dirt. This place should not be listed as an hotel.
2024 年 4 月入住 1 晚
Ami 于 2024年04月3日 的回复
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

10/10 超赞

Mrs Sharon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent central location overlooking the bay, few minutes walk from ferry terminal, bus and train stations. Hotel good with professional, helpful and friendly staff.
2024 年 3 月入住 2 晚
Ami 于 2024年04月2日 的回复
Thank you for your lovely review, we look forward to welcoming you back again soon Best wishes

4/10 很差

Christopher

与家人出行
满意：员工和服务
不满意：住宿条件和设施
I booked a standard twin room. All online pictures show shower room. My room had a shower tab in the bath. I asked if I was in a basic room and was advised there were no basic rooms. On line they advertise basic rooms.
2024 年 3 月入住 2 晚
Ami 于 2024年04月2日 的回复
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

4/10 很差

Caroline

与配偶出行
不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Ami 于 2024年04月2日 的回复
Thank you for your review

6/10 一般

Douglas

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The property is in a very poor condition, I base this on the condition of our room 207. The window frames are so bad the glass is held in place with silicone and even then you could quite easily have pushed the glass out Refurbishment is needed as it has the potential and location to be really good. The only feather in their cap was Rhurie and the reception staff.
2024 年 3 月入住 1 晚
Ami 于 2024年04月2日 的回复
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

8/10 还可以

Riona

满意：员工和服务，清洁度
The property was a bit dated, but clean and comfortable. The staff were a huge bonus! Every one I was in contact with was unfailingly warm, friendly, polite and eager to help.
2024 年 3 月入住 2 晚
Ami 于 2024年04月2日 的回复
Thank you for your review, we are so please to see our team looked after you, we hope to welcome you back again soon. Best wishes

8/10 还可以

Diana

满意：员工和服务
2024 年 3 月入住 1 晚
Ami 于 2024年04月2日 的回复
Thank you for your review.Best wishes

6/10 一般

Brian Kevin

满意：服务设施，员工和服务
Ideal for my needs.
2024 年 3 月入住 1 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

6/10 一般

Greg

满意：员工和服务
不满意：清洁度
The room cleaning had been completed. Toilet still dirty, paint flaking off walls, dirt lines on walls, glasses in bathroom sink not washed/replaced
2024 年 3 月入住 1 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 还可以

Louise

满意：员工和服务
Loved the view of the bay from my room. It’s a bit shabby chic but great for me a my dog.
2024 年 3 月入住 1 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

6/10 一般

Claus

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ein schmudeliges Hotel, Zimmer nicht gerade sauber. Im ganzen ein alter Bunker.
2024 年 3 月入住 1 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 还可以

lennox

满意：服务设施，员工和服务
Needs a bit of work, somewhat tired although our room was spacious and very comfortable.
2024 年 3 月入住 3 晚
Ami 于 2024年03月18日 的回复
pleased you enjoyed your stay with us, we hope to welcome you back soon. Best wishes

8/10 还可以

B

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Old building with loads of character. Facilities aren't fantastic, but great value
2024 年 3 月入住 1 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 还可以

Angela

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The property was ok bed was comfortable .food was lovely.car parking was on a first come basis.hotel a bit dated but our stay fine.
2024 年 3 月入住 2 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施
Excellent staff clean tidy good breakfast
2024 年 3 月入住 1 晚

10/10 超赞

Yvonne

满意：清洁度、员工和服务、住宿条件和设施
The Views
2024 年 3 月入住 2 晚
Ami 于 2024年03月16日 的回复
Thank you for your review . kind regards

6/10 一般

Mari

满意：员工和服务
Staff very friendly, nice bar for a drink or two over looking the bay. Very easy access. Room needs upgrading badly and dusting (above soap & light fixings ).
2024 年 3 月入住 1 晚
Ami 于 2024年03月16日 的回复
I'm please to see you enjoyed our bar for drinks the view is outstanding, pleased to see you was looked after well by our team, I will pass on your comments about the room we hope to see you again soon. Best wishes

10/10 超赞

Rod

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, excellent customer service, clean rooms and comfortable, so much around in walking distance.
Ami 于 2024年03月16日 的回复
So please to see you enjoyed your stay with us, and our team looked after you well, we look forward to welcoming you back again soon kind regards

8/10 还可以

John

与配偶出行
满意：员工和服务，清洁度
Good value although property in need of a bit of TLC
2024 年 2 月入住 2 晚
Ami 于 2024年03月16日 的回复
Thank you for your kind review,

6/10 一般

Suzanne

与配偶出行
Ok hotel close too port and pubs shopping room was ok but double bed wasn’t a double just a bit bigger than a single had too sleep at bottom so my partner could fit in the top end was very uncomfortable
2024 年 2 月入住 2 晚
ALI 于 2024年03月27日 的回复
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

10/10 超赞

Rebekka

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed our stay and the staff were great. We will be back for sure.
2024 年 2 月入住 3 晚
Ami 于 2024年03月16日 的回复
Thank you for your lovely review, I'm so please to see you enjoyed your stay with us.We look forward to welcoming you back again soon. Best wishes

8/10 还可以

Josie

满意：清洁度
2024 年 2 月入住 1 晚
Great Western Hotel 于 2024年02月24日 的回复
Thank you so much for taking time to review us!Were glad you enjoyed your stay

10/10 超赞

Andrew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of many old vintage hotels in the town and must be so expensive to maintain and keep going in modern times. Hotel has much grandeur and features. We had rooms overlooking the sea which were magnificent as the lightning changed every 10 minutes. I wouldn't want a rear view. Rooms were warm and had to turn down the radiators. If you want a new and squeaky clean hotel then try for a new build, well if you won't find one and if you did they won't be around in another hundred years like this grand old lady. Loved the revolving door.
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月22日 的回复
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

10/10 超赞

Sam

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Great Western Hotel 于 2024年02月22日 的回复
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

4/10 很差

Julie

满意：服务设施，员工和服务
不满意：住宿条件和设施
The staff were all really helpful and kind and itwas in a great place. however the room and the upper floor had obviously been leaking for a long time. The window was unsafe and falling out and there was plaster falling off the walls in the corridor outside our room and our ceiling. It was tatty and looked uncared for.
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月22日 的回复
Thank you for taking time to write a reviewIm sorry we failed to meet standards on this occasion

6/10 一般

Joyce

与配偶出行
The bed wasn’t comfortable
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月23日 的回复
Dear JoyceIm so sorry you didnt like the bed, if you let us know which you prefer (Harder or Softer) then we can arrange this

8/10 还可以

thomas

满意：员工和服务，清洁度
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月22日 的回复
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

6/10 一般

Drew

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Hotel beginning to show its age, however rooms were clean and comfortable, breakfast options were good and staff were very helpful throughout stay.
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月23日 的回复
Thank you for you review I appreciate your feedback

6/10 一般

Geraldine

带宠物出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
We paid for a superior room with sea view. The room size was great but oh dear. A towel was Placed on the sash window to stop wind howling in. The towel Was damp and smelling. The curtains were stained with dampness. Staining and damp above the window. If this was a superior room. I’d hate to see a standard room. The room had a stour smell. Fan in toilet didn’t work and there was no window. Staff were nice especially boy in the bar. Wouldn’t return here.
2024 年 2 月入住 2 晚
Great Western Hotel 于 2024年02月23日 的回复
Thank you for your reviewWe have had some recent issues that were beyond our control and Im sorry that we've not met expectation on this occasion I hope we can welcome you another time

8/10 还可以

Evelyn

满意：清洁度、服务设施、住宿条件和设施
The people in the room above were having a huge fight. And didnt stop until 300am
2024 年 2 月入住 1 晚
Great Western Hotel 于 2024年02月23日 的回复
Im so so disappointed to hear thisThere are unfortunately guest who are inconsiderate and Im sorry this effected your stay