Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were very excited when we booked this property and were really looking forward to an amazing week. But the whole experience was a big disappointment. I don't even know where to begin recounting the disappointments. First, we repeatedly asked them for early check in. We were arriving with four toddlers at 10am and they wouldn't let us check in before 4pm. We requested early check in and were willing to pay the price ($200) but guess how early the 'early check in' was? 2pm. I was happy to pay to check in early but it seemed ridiculous to pay $200 for just 2 extra hours. In addition, when we got there, there was no vacant space in the garage. Both spaces were taken up. We called up customer service and after twenty minutes on hold they said, "The garage spaces have been taken up by the party staying in the upper unit, if they don't move their vehicles in the next 30-60 minutes, please call us back." I flipped when I heard that. We had been waiting for 6 hours with four kids who were hungry and cranky and to be told we may have to wait for another hour "hoping" the other party would move their car in order for us to park, was just unacceptable. The hot tub stopped working unexpectedly on the third day and my portable speaker blew off when I plugged it into the outdoor socket. We called customer service again and after a long time on the phone they sent someone to help us. The supplies were very stingy. They had crimped on everything from trash bags to toiletries. Overall the property was ill-kept, slightly run down and didn't feel like it was worth the (very high) price. Definitely not returning and most definitely not recommending either this property or Beachfront Only Vacation Rentals.