Joetsu Official Residence of Past Division Leader Hotels

"Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience."

"Down the hill from the traffic light, maybe 50m. Easy walk. Very affordable, traditional style accommodation, helpful multi lingual staff. We loved it and will stay again."

"The room was nice and clean. The staff was very friendly, accommodating and helpful. Helen the manager often went above and beyond to meet the needs of guests. The environment was relaxed. The location was close to ski slopes and they also provided a free shuttle which was a plus."

"one staff member stood out among the rest very welcoming genuine and helpful. great place to stay regardless if ski or not comfortable great breakfast it caters more for forigners compared to other places in the area"

"This place is so special. The room are remodeled beautifully and with respect to traditional style and everyone working here is kind and helpful. Highly recommend."

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"All good, but need to consider bigger room bed for family with two kids"

"Staff nice , hotel showing its age but I think that’s everywhere in Japan . Boot room was in the basement which was a bit of a pain . The room we had do have a nice view to the mountains . The restaurant was actually nice even if it looked like a brightly lit sports bar "

"The whole place was amazing. Friendly and helpful staff!!! 10/10 "