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关于贝斯特韦斯特奥克莫斯东兰辛套房酒店的点评

2.5 out of 5
贝斯特韦斯特奥克莫斯东兰辛套房酒店
2209 University Park Dr, Okemos, MI

点评

8.6

超赞

10 分 - 超赞。590 条好评，共有 1000 条点评" "
8 分 - 还可以。240 条好评，共有 1000 条点评" "
6 分 - 一般。74 条好评，共有 1000 条点评" "
4 分 - 很差。46 条好评，共有 1000 条点评" "
2 分 - 糟糕。50 条好评，共有 1000 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

GERALD

满意：清洁度、员工和服务、住宿条件和设施
Nice place. Family-oriented, at least on this nice weekend - full of children and teenagers. Hot breakfast: filling if not necessary gourmet. Would stay here again.
2024 年 5 月入住 1 晚

6/10 一般

Kendra

满意：住宿条件和设施
The hotel had no bar soap in our room or at the front desk; they said they were out. Our remote control for the TV also didn’t work (the nice front desk person got us a new one) but I don’t think there were enough staff people at the front desk to handle the issues. There was kind of a mess in the gym area; not sure how often it gets cleaned.
2024 年 5 月入住 1 晚

10/10 超赞

Linda

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was an oddly shaped building but very clean and well maintained.
2024 年 5 月入住 1 晚

6/10 一般

James

与家人出行
满意：清洁度
不满意：员工和服务
My family and I have stayed at the hotel several times in the past few years while visiting our son at MSU. This time the service was poorer. Often there was no one present at the front desk and the keys didn't work.
2024 年 4 月入住 1 晚

8/10 还可以

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms, workout area and breakfast area were nice. It is an older hotel so the hallways need some upgrading
2024 年 4 月入住 2 晚

8/10 还可以

Christine

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Rooms not updated but grounds nice and pool
2024 年 4 月入住 2 晚

10/10 超赞

Ginger

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was very helpful and friendly. The lobby, pool area, grounds and outdoor seating area were well kept and very pleasant for visiting.
2024 年 4 月入住 2 晚

10/10 超赞

Mark

2024 年 4 月入住 1 晚

2/10 糟糕

James

不满意：住宿条件和设施，员工和服务
No house keeping. Staff not always available at front desk
2024 年 4 月入住 3 晚
Best Western 于 2024年04月29日 的回复
Housekeeping is available each day upon request. Just let us know what you need and we will be happy to accommodate the request. Please let us know if you have any issues prior to check out and we will be happy to take care of it just as soon as possible. Hope to see you all very soon.

10/10 超赞

Amanda

2024 年 4 月入住 2 晚

10/10 超赞

Claude，Trotwood

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Marco

2024 年 4 月入住 1 晚

8/10 还可以

Diane

满意：清洁度、员工和服务、住宿条件和设施
They drain in the shower smelling like sewer. I brought bleach to pour down the drain
2024 年 4 月入住 2 晚

10/10 超赞

angela，Brownsburg

2024 年 4 月入住 1 晚

2/10 糟糕

Breann

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Do not stay here! I found a bedbug shell on the top of the blanket of the bed. I checked out and left to stay somewhere else as soon as I saw it.
Best Western 于 2024年03月29日 的回复
We appreciate all the feedback from our guests and can assure you whatever issue you may encounter during your stay, we will take care of whatever the issue may be and make it right. In this instance, we inspected the room immediately and found the "shell" was in fact a breadcrumb or something similar and not a shell. Hope to see you all soon.

8/10 还可以

Gloria

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was much more enjoyable than the previous time we had visited. The chlorine level in the pool did not make our eyes burn when sitting at the poolside and the water was clearer also. This alone made our stay worthwhile. Breakfast even seemed to be better.
2024 年 3 月入住 1 晚

10/10 超赞

Cindy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

10/10 超赞

Malissa

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
It was a great experience!!
2024 年 3 月入住 1 晚

10/10 超赞

Joshua

满意：清洁度、员工和服务、住宿条件和设施
Great location, clean and convenient
2024 年 3 月入住 2 晚

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
EV charging
2024 年 2 月入住 1 晚

6/10 一般

Dayton

与配偶出行
不满意：服务设施
Pool was very crowded with kids someone was using it for a birthday party
2024 年 2 月入住 1 晚

6/10 一般

Kendra

满意：员工和服务
不满意：清洁度
The carpet on the 2nd floor was really dirty. The trash that was there on Friday night was still there on Sunday at checkout. The exercise room really needed attention. The mirror in the exercise room was really dirty, there were no towels, one of the machines was broken, and the elliptical that I was using was having a lot of trouble and making a lot of noise; sounded like it would break soon. We stay here a lot and I really like the pool area and indoor plants, and the staff is helpful, but I hope it will be cleaner next time.
2024 年 2 月入住 2 晚

8/10 还可以

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Uncomfortable beds
Staff was great, facilities were nice. Bed wasn’t the most comfortable. Couldn’t get much sleep.
2024 年 2 月入住 1 晚

4/10 很差

Anne

与家人出行, 商务旅客
满意：清洁度
不满意：住宿条件和设施，服务设施
Bathrub drain leaked. Heater did not work properly, room was cold. Fawcet in bathroom leaked, drain under sink leaked, only one comfortable chair in a room for 2. No daily room cleaning. Poor and uncomfortable accomodations
2024 年 1 月入住 3 晚
Best Western 于 2024年02月3日 的回复
We appreciate the feedback and are always disappointed when a guest is not satisfied with their stay. In this instance, we wish we could have taken care of these issues after the numerous contact we had with the guest. The offered room change after night 1 would have made the stay more comfortable for sure. We do hope to see you all very soon.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
Clean room, nice breakfast. Great for a quick stay in the area. Pool was a plus.
2024 年 1 月入住 1 晚

4/10 很差

Sarah

不满意：住宿条件和设施
Tub and shower were filthy
2024 年 1 月入住 1 晚
Best Western 于 2024年02月1日 的回复
We appreciate your business and for letting us know about your stay with us. If you encounter any issues during your stay with us, please let us know prior to check out so that we have an opportunity to "make it right". We hope to see you all very soon.

10/10 超赞

Lacee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Juan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pool
2024 年 1 月入住 1 晚

10/10 超赞

Adina

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
It was very clean and staff was friendly
2024 年 1 月入住 1 晚

8/10 还可以

Gloria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was convenient. Even to the point that restaurants were within walking distance. This is our second time staying at this hotel and it was just as nice as the first time.
2024 年 1 月入住 1 晚

10/10 超赞

Carole

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Safe and quiet
Quiet safe neighborhood,close to restaurants and gas stations and highway. Quiet room. Comfy beds. Good tv channel selection. Helpful front desk staff. Free, easy larking.
2023 年 12 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Amazing
2023 年 12 月入住 2 晚

10/10 超赞

Nate

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean and comfortable. Check in was easy. Hot Breakfast was outstanding..
2023 年 12 月入住 1 晚

8/10 还可以

Janet

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
There was a cheeto on the floor and food on the tv remote in my room. I hope the sheets on the beds were clean.
2023 年 12 月入住 2 晚

2/10 糟糕

Lonna

My reservation was not updated to show both nights stay
2023 年 12 月入住 2 晚
Best Western 于 2023年12月14日 的回复
We appreciate the feedback. Reviewing your reservation, it does appear that the reservation was changed to two nights prior to arrival. We appreciate your two nights of business and hope to see you all very soon.

6/10 一般

Li

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Carpet is old and dirty. Bath drain was clogged.
2023 年 12 月入住 1 晚
Best Western 于 2023年12月14日 的回复
Thank you for the feedback and can assure you that if you ever have an issue with your stay, please let us know prior to check out so that we can make it right. See you all soon.

8/10 还可以

Scott

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
Older property in need of update, and the linens could have been better/cleaner. However the pool, breakfast, and jet tub in our room were great. Would easily stay here again and recommend.
2023 年 12 月入住 2 晚

10/10 超赞

Laurel

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：住宿条件和设施，服务设施
2023 年 12 月入住 1 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Sharon

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was very convenient to everything I needed to do.
2023 年 11 月入住 5 晚

10/10 超赞

Ricky

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel clean and good breakfast. Needs a hot tub! Also would have been nice to have more towels in our room.
2023 年 11 月入住 2 晚

10/10 超赞

Diane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Alyx

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Continental Breakfast in the U.S.
This was my second stay with BW & I have to say that they offer the BEST continental breakfast I've ever had in the U.S. Most hotel breakfasts offer just carbs & maybe fruit, but here there were also eggs, sausage, & even pre-made omelettes! It was a very excellent spread & made me feel better about the price I paid for the room, knowing that I could take off & go after checking out, without feeling like I had to stop somewhere for breakfast first. The room was spacious & clean, & the hotel was also very quiet, which was nice. If there's anything I'd want to be different, it's the bed's pillows. They aren't a standard size, but more like 1/2 to 3/4 in size, which is weird. Otherwise, Best Western will be my new hotel of choice in the U.S.
2023 年 11 月入住 1 晚
Best Western 于 2023年11月27日 的回复
We appreciate all the feedback we receive from our guests. Hope to see you all very soon.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We were greeted pretty quickly upon arrival. The front desk clerk explained where our room was, an easier way to enter the hotel rather than through the front lobby. The room and hallways were very clean.
2023 年 11 月入住 2 晚

10/10 超赞

Angel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚

8/10 还可以

Stephanie

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff was friendly, the room was clean. Pool was smaller than it looked in the pictures, but we had a good time.
2023 年 11 月入住 1 晚

8/10 还可以

Anita

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beds are comfortable and firm and the pillows are soft and not foamy feeling.
2023 年 11 月入住 3 晚

8/10 还可以

Barbara

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚