伦敦一树山附近酒店

"服務態度很好"

"We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo"

"很棒"

"Excellent location, friendly and helpful staff. Clean room. Well-equipped kitchen with oven, stove, and microwave. Free Coffee 24/7. Close to the underground and Elisabeth line."

"Hotel does not provide overnight luggage storage. This is quite beyond my expectation, because I previously planned to visit Glasgow for a few days then came back for a final stay. Need to find alternative storage. Room for improvement. "

"位置方便，附近有超市，環境寧靜"

"可能因為給青年人住，價格也比較便宜房間空間小到行李沒地方可以全開著放，除非放床底下（就真的像學生宿舍一樣）……房間是雙層鐵床，床墊很薄又硬！睡覺時連翻身都會上下遙動互相影響！"

"Nice environment "

"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily. Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."