I have mixed feelings about my recent stay at a VRBO rental in Vista Cay.
Location perfect for our needs and conveniently situated near restaurants, grocery stores, and the theme parks. Finding the place was easy, and check-in process was a breeze.
Condo matched the description provided. Spacious & well-equipped, but there were a few issues: floors were a little dusty (a minor inconvenience), the toilet next to the kitchen didn't flush properly, which was quite unpleasant, and we couldn't get the TVs to work properly, with the volume not functioning on the living room TV. The property management encouraged reporting any issues for prompt resolution, but it was frustrating to deal with these problems during a short four-day vacation.
VRBO & Vista Cay Booking extremely disappointing experience! As a Canadian, I always make sure to change the currency to CAD when making online bookings. I had not checked the confirmation email until a few weeks later. To my surprise, VRBO had charged me the same amount for the stay but in US instead of CAD, which meant I was charged more than 38% extra due to the currency conversion. I immediately reached out to both VRBO and Vista Cay customer service, spending over three hours discussing the issue with multiple reps, but they failed to understand the problem or acknowledge any fault in their system. One representative ask if I had taken a picture of the prices during the booking!
I will NEVER AGAIN book a vacation through VRBO!