「We had a minor problem and they offered to move us to a different room but we declined. The room did not look like the picture. The picture of the room I chose had a couch but our did not. I wanted the extra space as there was three of us.」
「We had an issue with getting the wrong kind of room (queen vs. king), but the staff remedied the situation pretty quickly and were pleasant about it. It was just a bit frustrating to waste that time. The room itself was clean and comfortable, and we slept well. A few details were slightly bothersome: a pile of pillow cases had been left on the counter, a lamp and the clock were unplugged for some reason, there were no washcloths, and there were a couple of dirty towels outside of the door that...