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Reviews of Sotetsu Grand Fresa Osaka - Namba

3.5 out of 5
Sotetsu Grand Fresa Osaka - Namba
1-1-13 Nipponbashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1162 reviews" "
Rating 8 - Good. 333 out of 1162 reviews" "
Rating 6 - Okay. 114 out of 1162 reviews" "
Rating 4 - Poor. 30 out of 1162 reviews" "
Rating 2 - Terrible. 26 out of 1162 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

chad

Travelled with family, Travelled with group
Disliked: Cleanliness
Not so clean the carpets stained the bed sheets stained and hallways smelled like cigarettes. Was affordable and very close to many sites. Overall not bad for the price.
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, walking distance from a lot of places. Clean!
Stayed 1 night in May 2024

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurants and shopping close by - walkable to Namba Station and hotel rooms were pretty big
Stayed 1 night in May 2024

6/10 Okay

Yonghong

location is good, but others..
Stayed 2 nights in May 2024

8/10 Good

Analyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most of it is good enough to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Shih Hern

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Shih Hern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go to anywhere. Clean place to stay and great staff.
Stayed 2 nights in May 2024

10/10 Excellent

Tarn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason why i would not give it 5 stars is that they give you 2 pillows and the duvet is not long enough for the bed. Its extremely uncomfortable for tall people. But overall extremely nice
Stayed 3 nights in May 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and the place is clean. Nearby attractions and shopping. We would comeback.
Stayed 3 nights in May 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities
Average
Stayed 4 nights in May 2024

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sucks but that’s pretty much the only flaw otherwise good hotel right near everything
Stayed 5 nights in Apr 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to get to Dotonbori, Namba and other places.
Stayed 5 nights in Apr 2024

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a 2-star hotel at best. Room isn’t clean, dirt/web accumulated in room corners. Pretty much everything is self-service. Paid breakfast is of worst quality of all hotels I stayed during my 2 weeks traveling through Japan. I don’t care too much for the noisy and dizzying area either.
Stayed 3 nights in May 2024

8/10 Good

Alexis, Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely.
Stayed 2 nights in May 2024

6/10 Okay

amin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don’t recommend for family
Stayed 1 night in May 2024

8/10 Good

Norman, Renton

Stayed 1 night in Apr 2024

10/10 Excellent

LARRY

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room smelled like an ashtray
Stayed 2 nights in Apr 2024

6/10 Okay

Emily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel was not bad. Staff are friendly, free amenities are nice and convenient location. But the hotel cleaniness is not good. Carpet has many stains, bathroom floors, shower curtain has stains and snot stuck of it. Think they need to do major cleaning.and renovation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super central and a minute's walk from Dotonbori or the Nipponbashi train station. The room I had was perfect for what I needed. Yes, it is small, but you pay exactly what you get for and you get a comfortable bed, a hot shower and all the amenities are included. The staff was always helpful and the check in and check out process was quick and easy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanne Claude, WINNIPEG

Stayed 3 nights in Apr 2024

10/10 Excellent

James, EDGEWATER PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience and quality of the property.
Stayed 7 nights in Apr 2024
Response from Sotetsu Grand Fresa Osaka Namba on 3 May 2024
We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel.　We hope that you will enjoy your stay at our hotel again when you visit　Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued support in the future and to welcoming you again soon.

10/10 Excellent

Dionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and near dotonburi. Well book again when i have a chance.
Stayed 3 nights in Apr 2024
Response from Sotetsu Grand Fresa Osaka Namba on 3 May 2024
We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel.　We hope that you will enjoy your stay at our hotel again when you visit　Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued support in the future and to welcoming you again soon.

10/10 Excellent

Reynold

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Apr 2024
Response from Sotetsu Grand Fresa Osaka Namba on 3 May 2024
We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel.　We hope that you will enjoy your stay at our hotel again when you visit　Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued support in the future and to welcoming you again soon.

10/10 Excellent

Rey David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean; walkable,close to shopping store
Stayed 7 nights in Mar 2024

8/10 Good

JENNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. Thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Yurika Kijima, was very helpful, friendly and professional. She helped me with my problems.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was friendly & made an effort to try to help us when we had questions. The free breakfast was good. Room is small as expected (note that you cannot open your luggage all the way unless it’s in the bed) you make it work though and it’s not too bad. Location is great close to transit stations & lots of food areas (Dotonbori & Kuromon Market).
Stayed 4 nights in Mar 2024

8/10 Good

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Misty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the entrance of Dontonburi for food and shopping. The subway is a short walk away to get to Universal Studios, Kyoto or Nara for day trips. A short walk across the main street is the famous Kuromon Food Market for street food. The 7-11 and Lawson is a short walk away as well for drinks and snacks.
Stayed 5 nights in Mar 2024
Response from Sotetsu Grand Fresa Osaka Namba Tatsumi on 14 May 2024
We would like to thank you for staying at our hotel. Our hotel is close to dontonbori and Namba station. Many of customers likes that. We are looking forward to seeing you again.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms staff very friendly
Stayed 3 nights in Mar 2024
Response from Sotetsu Grand Fresa Osaka Namba Tatsumi on 14 May 2024
We would like to thank you for staying at the Sotetsu Grand Fresa Osaka Namba. We are happy you stay here comfortable. We are looking forward to seeing you again.

10/10 Excellent

Zhideng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely gonna recommend to all my friends
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexandra Jean

Stayed 4 nights in Mar 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

William

Great location right next to subway station, Dotonbori’s night market, Glico sign, and KUROMON fish market. However rooms are a bit dirty also only 3 laundry machines for probably 1,000 rooms.
Stayed 3 nights in Mar 2024

10/10 Excellent

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

8/10 Good

Jamel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jinfu

Liked: Cleanliness, staff & service, property conditions & facilities
very good experience
Stayed 4 nights in Mar 2024

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very helpful. Breakfast was really good. Rooms some places falling apart, need to repair but rooms were nice.
Stayed 5 nights in Mar 2024

8/10 Good

Seung Ri

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but great location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leonardo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over all just incredible
Stayed 2 nights in Mar 2024

10/10 Excellent

Xiaobo

Stayed 3 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was just a short walk from the train lines. Convenient location and walkable to everything. Staff was so friendly. Breakfast included was great.
Stayed 2 nights in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with nice staff. I busy hotel ,and area around it. Very central, and convenient.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Close to train station and Doutonbori.
Stayed 2 nights in Feb 2024
Response from Front　 on 2 Mar 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear from you. Thank you again for taking the time out of your busy schedule to post a review. We look forward to seeing you again.