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Reviews of Elizabeth Garden Shinmachi

3 out of 5
Elizabeth Garden Shinmachi
1-22-21 Shinmachi, Nishi-ku, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This stay was a wonderful experience. If I ever am in the area again I would love to stay here again. Everything I needed was there and the customer servive was absolutely amazing.
Stayed 4 nights in Apr 2024

8/10 Good

Priscilla

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good Stay with Bad Automated Emails
Large room for Japan, easily fit 3 people on 3 separate beds (including a couch bed). The location was good, near 2 different metro stations and walkable to Dontonbori and directly near some good restaurants. The main problem was the communication from the hotel parent company. They say their automated system will send message with door code etc 2 days prior to arrival and it actually was delivered about 4 hours after check in time started and 1 hour prior to our personal arrival. Having got several hotel emails from our multiple stays I didn’t double check this one explicitly and didn’t realize I hadn’t received it. This would have been extremely troublesome had we not been equipped with wifi to get our door code. Then they also sent me a checkout instructions email the day after we had already checked out. I double checked my dates and they were correct on the reservation, but their email system seems to be off. Make sure you get your information from this place ahead of your stay!
Stayed 4 nights in May 2023
Response from emiko on 27 Aug 2023
Thank you for your valuable feedback! Our staff is doing everything to make sure check-in instructions are sent prior to the arrival. We look forward to welcoming you again!

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great size for a family, fantastic location.
Stayed 5 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable
Big and clean accommodation
Stayed 2 nights in Oct 2019

4/10 Poor

SEOKBIN

Stayed 2 nights in Feb 2024

10/10 Excellent

??

Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019