Cambridge Over Town Hall Hotels

"Ok for a stop over ,shame no glass for a night time drink of water,"

"The property was welcoming to pets. They aren't set up for anyone requiring a shower seat. The room was a good size but the bed wasn't very comfortable. One of the rooms needed to be swapped because the toilet wouldn't flush. The staff were really helpful and friendly."

"This is the first negative review I've ever had to give. We stayed at The Golden Lion Hotel St. Ives. (13-14 Feb) We stayed in Room 20 which was very small and had the constant, very loud noise of the kitchen extractor humming. On the first night it was still on at 10.45pm and we had to ask Reception to deal with it and then it was back on, waking us up at 7pm. Whilst we understand the extractor has to be in use, this has ruined our relaxing break. We could not have a lie in or return to our room to relax. We spoke to reception 4 times about this and it would appear it is a known issue but tbh they couldn't have cared less and although we were told this would be passed to a manager, it was not. No service recovery and very poor customer service. We contacted The Coaching Inn group but have received no response. We paid £159 for this weekend and we are very disappointed by this hotel. We have stayed before in 2022 coincidently in the same room, but had no issues then at all. On booking or arrival we should have been made aware about the noise. We would have gone elsewhere. Also on arrival the key was flung at me with no welcome. I was just asked it I had stayed before and then had to ask where the room was. The room also had layers of dust on the carpets and the shower area had mould. It is in stark contrast to our previous stay where the staff were welcoming, no noise, clean room and breakfast was included. We were sad to see how standards had dropped. "

"decent room"

"What a wonderful place! Every detail has been thought of and such a friendly welcome. Good for country walks and the much mentioned lovely local pub. Accommodation was spotless and the breakfast tasty. Thank you! "

"Lack of communication On the hotels part Awful customer services Poor hygiene No clean towels during a 5 night stay no clean bedding "

"All was very clean , staff friendly, liked the use of a kitchen for tea and breakfast, very tasty evening meal."

"As an American, I don't get to have the pub experience. Everything - from the building to the food to the room to the surroundings to the staff - was absolutely charming. It was a wonderful experience. "

"Good overall set up. Staff very helpful and dog friendly. Rooms basic but modern and clean. Bar area was cozy and old world pub like with excellent food."