Santa Cruz Pacific Garden Mall Hotels

"The wonderful valet parking service and modern stylish stunning architecture immediately impressed us when we drove in the hotel lobby! The online check in was easy and just walked to the reception collected the key with champagne as refreshments. Being Expedia Platinum member and this hotel is under VIP access, we got a surprise upgrade to ocean view with balcony! Each room comes with exclusive bottle waters, wine, sodas, popcorn, salt water taffy, coffee and tea complimentary. The pool is heated overlooking the ocean with lounge chairs is a great place to chill and relax. We love the in room breakfast service and everything about this hotel! A great birthday weekend! Hope they have the loyalty program soon! We will definitely come again as this is our 2nd time visiting. "

"We had an amazing experience with the property February 6,7 & 8th!!! Catrina was the absolute BEST!!! We had such a great time we are coming back next week with our kids & best friend & renting 2 rooms!!!"

"Absolutely filthy! Black curly hair is on coffee mugs. Mold in the shower. Daughter got a fungus from the hot tub and had to get medical attention for it. No drinkable water on site. Rude staff."

"Wasn’t there for pleasure, The room served its purpose. Everything was good. Slept well Went to work!"

"Loved the pool, staff and fire pit outside my room! "

"Property is kept beautiful with lots of amenities near by. All room views are exceptional!"

"Yes there were shops near by."

"Perfect "

"The room was spacious and check-in was easy. They charged $20 for an hour early check-in as well. Only thing was our hair dryer didn’t work, the water temperature wasn’t very hot, and we were well aware check out was at 11am and they called us twice and when I was able to answer the phone at 10:45am they asked if we were checking out. I’ve never had that happen with a hotel stay..so, that was a little odd and felt we were being rushed out."