Cobham Painshill Park Hotels

"Great staff that was very helpful. Breakfast was also very good."

"A couple of issues like the pool being closed for a repaint for a couple of days. This is as out of their hands though so not the hotel’s fault. They were wonderful and gave us a free upgrade to compensate for the lack of pool. The staff went above and beyond to make our stay memorable and relaxing. They were happy for us to have an extra hour the next day as we had slept in, The bed was far too comfortable. It was the best night’s sleep we have ever experienced. We didn’t have breakfast but the breakfast area was modern and had plenty of space. The interiors were modern and well kept. There was a little bit of paint that needed a new coat due to peeling in the bathroom behind the door but that was the only possible thing that could be done to improve the interior that we saw. It certainly made no difference to our stay. They had decorators in doing some upkeep other rooms so I am sure they are making sure they keep their high standards. The service is that of a five star hotel. They really go that extra mile. Even calling us a taxi for an event we were attending, without hesitation. The staff were extremely friendly, so much so, that we would not hesitate in staying here again. They are a huge asset to Holiday Inn. Infact, I was extremely impressed with the interior design, the bar and restaurant area looked very up to date and well maintained. Book, you won’t be disappointed. "

"I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted"

"This cottage was a wonderful place to stay for a weekend with our young grandson. He loved the playground and visiting the chickens and fish. The cottage was clean, warm, and cosy, and Jake was the best for prompt communication. Highly recommend. "

"Best hotel in the area by a mile. Friendly staff (Jules on reception is a gem and Kuba on the bar makes a great Espresso Martini!). Breakfast is plentiful with great choices of hot and cold food. Rooms are lovely. Whenever we are in the area this is the only place we stay. Highly recommended. "

"Very clean, great staff."

"Room was nice and cosy , unfortunately had to leave for work every day to early for breakfast but there were some bits and pieces there if I wanted , plenty of hot water for a bath , bed was nice and comfortable, the only bad thing was someone had been in the room and taken my shampoo and razor the day before I left so could not was my hair or have a shave "

"A nice friendly hotel. Great staff, comfortable accommodation and a good breakfast. Plenty of local eating and drinking options within a few minutes walking distance."

"Really friendly and helpful staff (I think one was the proprietor) and the Thai red curry is to die for. "