“The staff were very attentive, welcoming and friendly. They had helped facilitate our laundry and shuttle needs. The room we were given for 4 people was very large! It felt like a whole house, it was roomy with good AC. This is a great place to stay for a great price. ”
“I love the solemnity of the place and how big their swimming pools are. Breakfast was great and delicious, many to choose from.
The only downfall is the swimming pools maintenance. It was 4pm when we wanted to swim, no one was there, many dead leaves floating. The walls of the pools have molds. It feels itchy swimming. I had to ask their maintenance to please clean the pool so we could swim.”
“The place is not an option for anybody with asthma or COPD. The tents are extremely moldy and the air is thick with it. We checked in and stayed less than 5 minutes in the room before moving to another hotel. No discount or other combination was offered”
“The hotel overbooked and tried to move us to another place across the street.
We were already at the lobby, but they still wanted to give our room to other guests who hadn’t arrived yet.
We had confirmed all the booking details through email before the trip, including the room type.
In the end, the four-person room we booked was changed to two double rooms.
The staff at the front desk was emotional and said this was the best they could do.
Very unprofessional and disappointing.
I don’t recommend……
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