「It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.」
「Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.」
「Very nice apartment in a great location, central to everything. Very clean and comfortable, well appointed and comfortable bed. Susana was particularly helpful with instructions on accessing the apartment, providing information regarding Porto and making great restaurant suggestions. We would definitely stay here again if in Porto.」
「Shout out to Katarina for communication, friendliness and helpfulness. Beginning with a wonderful staff, staying at VC Ribeira was excellent. You couldn't find a better location. Clean room, comfortable beds, air conditioning, a fridge, microwave and toaster and great little pod-type coffee maker with coffee provided. From there you can choose from many restaurants, walk the winding cobbled streets, shop to your heart's content, walk along the river a half block away or cross the bridge to Gaia,...
「Excellent location for exploring Porto and wonderful staff. Really nice continental breakfast and free coffee and cakes served in the afternoon. Comfortable beds and very large walk in showers.」
「The hotel is a very modern and open but needs doing something more such as simple as a map of the city. Although nothing nearby such as restaurant, super market since we tried to buy some fruits but no way could find. otherwise, the service is good especially Nicolas helps a lot.」
「Excellent location with great view of Porto cathedral! Many restaurants, shops and walking distance to Sao Bento station. Staff were very friendly and helpful, provided good overview of apartment and suggestions for eating at which restaurants! Loved our stay, highly recommend! Apartment was clean, completely with kitchen, and very spacious! Excellent sound proofing and comfortable beds!」
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "