Colorado Springs Penrose Hospital Hotels

"The room was wonderful and all of the staff were very pleasant."

"Bed linens were very dirty on check in. Housekeeping did respond appropriately to change them. Property is old and furnishings and plumbing fixtures showed it. Great restaurants adjacent to the property Chick fil A on one side and Village Inn on the other which was great for full breakfast. Hotel staff were friendly and accommodating."

"The Mountain View was nice. Staff was very nice and helpful. Hotel was clean. "

"We had wonderful time during our stay, celebrating our 26 th anniversary. We would definitely recommend this resort."

"Quick check-in, friendly staff, clean facilities, and fast checkout. "

"My partner and I booked a 2 night stay at Extended Stay in Colorado Springs. I had booked this chain of hotel due to my previous positive experience at other locations. This location was completely different. We arrived an hour after the front desk closed, as we were traveling from out of state. Per directions, we used the wall phone to call the “on call” worker. The phone didn’t work. We called the hotel number, but no answer. Called the 1-800 number for Extended Stay, but they ended the call prematurely. Tried a few other phone numbers suggested to us by other residents, who had similar problems checking in. By the time we finally got in contact with the “on call” worker, we had been waiting for 40 minutes. After finally checking in, we were assigned a room that had not been cleaned. No sheets, dirty bathroom, no clean towels, sticky stove top, chair with noticeable stains, etc. We were disgusted and ready to just find another place to stay atp. We went back down to the front desk, telling her of our troubles and asking for a refund so we might go somewhere else after this experience. She explained that we could try getting a refund, but that we would have to call several customer service numbers to ‘possibly’ receive a refund. After a 11 hour drive, and having now been at the property for an hour without a room, we decided to just stay in another room. Wish we had just left. The place was smelly, dirty, unaccommodating, had a broken elevator, odd residents, & rude staff. "

"The breakfast prep person is what makes the breakfast work. She keeps the food freshly turned around so there is plenty of everything and she makes sure that the coffee is hot and fresh. Also keeps the guest in line to put their dishes away. A hard job well done, especially for being able to get the stuff ready for 6am"

"No shampoo "

"This place is a horrible place. The ice machine didn’t work, hallways had dog feces all over and was also freezing for starters. Then the morning of checkout we tried to extend our stay to which we were told we couldn’t under false accusations as well as putting tow stickers on our windows. This place was highly recommended by a friend but will never be going back."