SECOND VISIT BUT WILL NEVER RETURN
I have stayed here before & left a raving review as had a great experience - but unfortunately not this time. I am travelling on my own with work & my employer ALWAYS books a double room with an en suite. When I arrived Celia took me to a room with single beds?? I said no, I have an executive room with an en suite. She said the only room left was this one with single beds or one that wasnt en suite but the bathroom was along the hallway. I was not happy but thought its now going into evening - but really annoyed as I had put an extra 40 minutes commute both ways to stay here. I reluctantly agreed to this. Then Celia said she would leave my new room key on the table downstairs. I then went to this SHARED BATHROOM to freshen up then was going out for a walk. Went downstairs to get key and Celia said she had left them in my room??? What??? When?? Oh when I was in this shared bathroom she went into my room? That is an absolute breach of my privacy and I was so offended and annoyed. WHO DOES THAT??? Later on I was getting more annoyed as when I went to this shared bathroom I had to lock my bedroom door - creep along - and was even worse when I had to go for a shower as I had to take everything. I left early next morning without evening saying goodbye - contacted Hotel.com who were great and refunded me my money in full. Never will I recommend this place now. Will never return. There was no apology last night either - a female travelling on her own & I get a shared bathroom?