Minami-Alps Phoenix Sanzan Trail Hotels

"A peaceful environment good for vacation."

"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"Yes"

"Excellent service by all staff. It’s serene, calming and very clean. "

"Room is huge by Japan standard, a great resort feel. Did not used the Pool. The staffs were really helpful and quite observant! Foods in the buffer and Italian restaurant were great, of course good stuffs don't come cheap. The location is good, as it was intended for outdoor activities. Just that getting around would require transportation (car)."

"The food was delicious - had breakfast and dinner twice and we loved it! Everyone was very nice and helpful and everything was very nice and relaxing. Definitely feed the fish too!"

"Staff were exceptionally helpful. Took our luggage up the stairs and were waiting for us when we arrived. Welcomed warmly by the manager and once checked in felt like home away from home! We didn’t do kayaking but available if you intend to do so. Private baths or outside baths available which we took advantage of. Possibly for some guests may find the property a bit older but was adequate for what we wanted. View you get makes up for it. I’d certainly return to this place if I’m ever in Fuji-san area again. "

"Room was really clean, the staff were super nice really enjoyed my interactions with them. The onsen was great. Wish I spent more time there, the sauna was super hot. The buffet is a big thing there but that for me was the weakest part of the experience. "

"Clean room and always a great buffet. "