Birmingham Pro Falconer Hotels

"Great remodelling of an old newspaper building. Comfortable rooms and good breakfast."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Room was ok. The toilet was a bit smelly sewage wise & the air con was constantly dripping & not working that we had to request a fan from reception"

"Friendly staff. Nice clean room and a very comfortable bed."

"Secure parking, clean room, no bar, no staff. Ideal for business stop over but really could have done with an iron & ironing board. "

"Very run down hotel needs a lot of attention. "

"Food was very good, reception very helpful, room very quirky. I had to book a family room as last one left - was the only room on the top floor built into the eaves. Two double bedrooms, very spacious and nice and quiet. Be aware that the rooms are in an apartment style building (bit like Butlins) across the car park. There is no lift - I was on the 2nd floor and struggled a bit with my suitcase as I have a bad hip (age!). I would also recommend to the hotel that they put some grab bars in the shower - one for as you go up the step into the shower and one in the shower as I found it slippery - again an age problem!"

"I was contacted a few days before by a very nice lady. Asked if we wanted to book a table for the evening we were staying. Asked when we thought we would arrive. Very pleasant and helpful. Registration paper was waiting for us when we arrived. Lovely comfortable room. Very clean. Staff were all lovely and helpful"

"Great place, easy access to road network "