Puerto Rico Luxury Hotel

"My only complaint is that we were not able to adjust the thermostat in our room. It was set at 63 degrees the whole time. Our only option was to have maintenance turn it off at the main control and then turn it back on but were never able to adjust the temperature from our room and it was either 63 degrees or nothing. Called maintenance multiple times. Otherwise everything was great."

"Horrible room and condition. "

"Front desk stated they would give us refund because my son was not old enough to check in. When Expedia contacted them they denied the claim. "

"This is branded as a luxury hotel but it is definitely not. The building is old, the rooms are dated, the hallways have a musty smell, the service is average at best, and the food is lacking. Check-in “begins” at 4 but you’re not guaranteed to have your room ready by then. My room wasn’t ready until 4:30. "

"Let people know that there are no elevators! People with handicaps struggle with steps. "

"Loved our balcony with a table and chairs and a beautiful beach view. Loved sitting for breakfast looking straight out onto the beach. Lounge chairs and umbrellas were readily available. We had a loud air conditioning unit near our room and the ice machine in our hall didn’t work, but those are the only two minuses. The AC didn’t keep Us awake. And the hotel has huge dispensers of ice water flavored with orange slices all around the lobby, so we didn’t suffer. Would love to stay here again! "

"Breakfast hours are too short. Also, the variety of breakfast items are terrible. Destination fee $45 is overpriced.. in addition to $19 parking fee !!! "

"Our stay was amazing and relaxing. Great location with beach access, wonderful property with amenities (beautiful pool) and staff was polite and very helpful. "

"The room had an ocean view. It was amazing!! I got more than I expected! I recommend this hotel!"