10/10 優異
Lesley Heidi
2025 年 12 月 19 日
讚好：整潔度和住宿狀況
We fell in love! This is our first time with the Grand Velas brand. We normally stay with the impressions side of secrets but I’m glad we decided to try this resort. It has literally ruined it for us and we can’t see ourselves going to another brand. The service, food and cleanliness is at a meticulous level. We went for 6 days 4 nights. We never had a bad drink or bad food.
Everything was absolutely fabulous. Kenia and Patricia on the adults side of the pool are amazing. Omar and Jose Jairo fantastic bartenders with amazing personalities. We enjoying sitting at the swim up talking to them all afternoon. While at the pool we did notice a few guests being rude to the bartenders and snatching bottles of their hands. I hope this is something that doesn’t happen often
At the French restaurant where we had dinner twice, Daniel and Angel went above and beyond for us. Extremely kind and knowledgeable, giving great suggestions. I really liked that the manager for the French restaurant runs a strict ship there because everything runs soo smoothly. He also kept checking on us to make sure we were satisfied with everything.
The housekeeper for our room and turn down service did a wonderful job each time. Every single employee there is friendly, amazing and sooo hardworking. The hotel is impeccable! We truly were blown away and can’t wait to come back.
Lesley Heidi
於 2025 年 12 月住了 4 晚
