篷塔艾倫SPA 酒店 | 每晚可低至 HK$819

「Hotel has great potential, but is very poorly managed. This is a very expensive hotel and does not provide a service in line with what is charged. The beach is gourgeous, but full with plastic waste that comes from the sea. All neighboring hotels and restaurants clean their beaches, this one does not. Additionally, the hotel charges disproportionate prices on everything: transfer from Cancun airport is 3x more than what we paid, a meal is 2x more than any restaurant in the village, a tour to...

「Raccoons had access to your room from the rooftop since it was made out of tree palms leaves, no one cleaned room from previous stay as the sheets were dirty and dead bugs were within the linen. No refreshing of towels while staying there for 5 days. At night the raccoons were on the rooftop and broke a whole in the palm leaves. 」

「This resort exceeded our expectations in every way. Service, cleanliness, attention to detail, food quality, knowledgeable, going above and beyond in every way to make our stay beyond perfect. The front desk staff, the wait staff, the cleaning staff, the yoga instructor, the tequila tasting director, the spa staff. We absolutely loved our stay and will be back for sure! 」

「Absolutely 10 stars especially the staff all around. My wife sends a huge compliment to Karime from the spa staff. Thank you to everyone there for making our experience so pleasant. 」

「Beautiful hotel, great beach, delicious food! We had a great time!」

「The best」

「Casa Zaba was amazing! We will definitely return for the seclusion & beautiful home. We took referrals from the management for a private Chef (Pablo) and massages in home (Clara). We enjoyed each meal curated and presented on the porch table; fresh & amazing! You could hear the waves while getting the best massage you’ve ever had. Both referrals were absolutely outstanding. The management host was extremely communicative & responsive. The daily staff who live on the property were so sweet and...