Mathura Radha Kund Hotels

"I stayed at Radisson Vrindavan with family for 5 nights. The location is excellent as it offers excess to temples easily. The room and beds are nice and comfortable. However the bath and toilet were not up to the Radisson standards globally. The door bell did not work, the cleaners forget to replenish the daily basic supplies. I had to call and request for supplies three times during my stay. I think this issue can be resolved with continuous staff training. I found almost all of the staff very polite and friendly. Staff stand out for me who showed willingness to offer exceptional level of services are Anup Singh (floor supervisor), Yogesh and team at restaurant serving breakfast and reception team. Thank you guys for looking after me and family. The quality of breakfast was brilliant as well. May be a good idea to add few more healthy options. Overall stay was not bad but there is definitely room of improvements in my opinion. Hope this helps. Cheers"

"Very good stay and nice staff."

"It was my second time at this property with my family. Staff behavior specially restaurant staff was below average. "

"There was a hammering sound throughout the night, which stopped for some time after my wife shouted at the staff, but then started again."

"It’s expensive but not that classy as per the price Staff is good "

"everything was perfect but pool was terrible condition and employees were not up to mark "

"Bathroom no proper drainage , no hot water , very hard groundwater supply,appaers old poorly renovated bath room ,fan not working , reception dont know how to talk with guest no proper information that breakfast was included,served breakfast in room as there is no restaurant and limited option and limited quantity. "

"This resort is on very narrow road and you need to walk about 600 meters to get rixa or go to any restaurant. The water flow is very low so shower flow is also very low. You have to start water geaser about 15 minutes before and than you will be able to fill about one bucket of extreme hot water and than the water becomes about warm or cold and it will take about another half hour or more to get another bucket of hot water. Also you are not able to mix the hot and cold water by turning on both taps as when you turn the cold water tap little on whole water becomes extremely cold. So either there will be extremely hot water or extremely cold water so you cannot use shower and will need to mix water manually in bucket and bath. They told me they will fix this but they didn’t fix it and we had to suffer. They don’t change the towels everyday. We had same towels for 4 nights. In cleaning they only do broom and doesn’t do mopping. In winter this hut becomes so cold. On first day they gave us small heater whose plug was very far from bed so we had to wear jackets and sleep and I had my two kids and we suffered. For other 3 nights they arranged big heater and helped us to plug it in AC plug which was near bed and so for 3 nights it was good. They charge extra Rs. 300 per night for heater but at end they waived it as we suffered during our stay. Our per night charge for stay was Rs 5750 we paid total Rs 23,000 for 4 nights. Charge per night around 2,500 makes sense for this resort. "

"Average! Room amenities mot provided , in the name of lavish Breakfast just poodi sabji only, no bedding for third guest, no wifi provided"