Harrogate Ripley Castle and Gardens Hotels

"The only let down was the bed, it was so uncomfortable that I couldn't get any sleep. Everything else was fine"

"Great staff, old style hotel with bags of charm"

"At check in last Friday I explained that I had managed to park in the last disabled bay as 2 other vehicles parked there without blue badges. The receptionist just smiled and directed me to the machine to pay for parking. I was surprised at this but paid £54 on my credit card. A little while later I returned to reception to ask for a map of Harrogate and mentioned to the receptionist ( a different girl) that I had to pay to park despite having a blue badge whereupon she told me that I didn’t have to pay ! Furthermore she couldn’t do anything about it as it’s a private company and suggested that I send them an email. I immediately did this but have heard nothing since . Completely unsatisfactory. Incidentally if you’re paying to stay at the hotel I really don’t think that you should be paying at all. "

"Staff are friendly, location is just 8 minutes from the train station."

"A good hotel, better organisation around check in time would improve ratings, the bed was reasonably comfortable, however the pillows are as comfortable as a park bench , i didnt sleep very well at all, there were two pilliws each, but they were all rather firm. Breakfast was good, plenty choice from cereal , toast, fruit , full english cooked breakfast as well as pancakes etc from the table menu, but there was a 25min wait for those at our time of eating which was @ 9am. Fresh coffee was very nice. "

"Lovely room, very clean however no mention of no window when booked, but didn't spoil the stay."

"Nice room but outside balcony was covered in cobwebs and leaves. Couldn't find a way to turn the heating down and was way too warm in the room. Only one balcony door would open "

"Friendly staff, clean hotel, lots of tables and chairs outside to sit and have a drink. "

"Got up on the morning of our stay, could not have a shower, no cold water from taps in bathroom, just scolding hot water, very dangerous!"