They were very quick to respond and fix a couple of bathroom issues that were present when we got to our room.
Kent
2024 年 3 月入住 5 晚
6/10 一般
Charles,Bay City
与家人及幼儿出行, 与家人出行
2024年02月22日
不满意:住宿条件和设施
The staff and our family definitely had a language barrier between us.
The facility was clean, however, definitely in need of repairs
The television in our room didn't even work. When we let the staff know, nothing was offered or handled, due to the fact that the staff we spoke with couldn't speak English.
Charles
2024 年 2 月入住 1 晚
10/10 超赞
Richard
与配偶出行
2024年02月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pros: Staff were friendly. Everything was clean. Loved pool/ hottub area. Breakfast was ok.
Room- Bed was comfortable. Lots of room and kitchen was handy.
Cons: needed room carpet updates with extra padding, could hear people above walking around. Door closes loud. Would prefer hand held shower. With no car a bit far from most restaurants. Had 2 shuttle drop offs. Uber works.
Richard
2024 年 2 月入住 8 晚
10/10 超赞
Josue
2024年02月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay and amazing quality rooms with awesome staff at front desk
Josue
2024 年 2 月入住 1 晚
10/10 超赞
真实旅客
2024年01月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad but a little dated.
Check in was great and smooth. They had a shuttle that picked us up from the airport. Our room was a suite and it was spacious. It was a little outdated and the floor had some dead spots so it created a slight dent. The hot tub and breakfast were nice.
真实旅客
2024 年 1 月入住 1 晚
6/10 一般
Beth
团体旅客
2024年01月26日
满意:员工和服务
Residence Inn says they will pick up from the airport. We set up the pick up. When we arrived, a half hour before pick up time I received an email saying there were ‘technical difficulties’ and they would not be able to pick us up. There was no mention of reimbursement for an Uber or arrangements for a different way to get there. The hot tub was closed and dirty. The toilet in my room did not work and ran all night. I asked for a repair and went out for the day. When I got back, the handle was so tight, it would barely flush and the toilet ran every 9 minutes refilling. Again I asked for a repair and went out the next day. Toilet continued to run the entire time I was there, although it was every 20-30 min.
it was a frustrating stay, I expected more out of a Residence Inn.