The room was clean and comfortable, and the reception staff was friendly and helpful, no complaints there. Unfortunately, our experience at the restaurant was extremely disappointing.
We were starving after a long day of travel, and the food took an unusually long time to arrive. I specifically ordered chicken strips for my 3-year-old, but they brought fish sticks instead. When we pointed out the mistake, they took the plate back to correct it. When the chicken finally arrived, it was completely raw inside, unsafe and inedible. To make matters worse, no one even apologized or offered any kind of solution, essentially leaving my child without a meal.
It’s a shame because the rest of the hotel was fine, but the restaurant experience really soured our stay. I hope management addresses this issue because it’s unacceptable, especially when serving food to young children.