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Hotel Valencia Santana Row

4.0 star property
A sunny retreat near Santana Row's shopping scene offers poolside relaxation and a rooftop terrace with city views for travelers seeking urban comfort

Choose dates to view prices

Hotel Valencia captures Santana Row's energy with modern style and upscale comfort. Refresh in the outdoor pool, enjoy rooftop terrace views, or use the gym and business center. In-room WiFi keeps you connected. Winchester Mystery House and Westfield Valley Fair Mall are nearby.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is HK$2,463
HK$2,821 total
includes taxes & fees
27 Mar - 28 Mar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Double Room

Premium bedding, minibar, in-room safe, desk

Traditional Double Room

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Valley view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

In the entertainment district and in the mountains, Hotel Valencia Santana Row is in an area with great shopping. Shoreline Amphitheatre and Rosicrucian Egyptian Museum are cultural highlights, and some of the area's attractions include California's Great America and San Jose Center for the Performing Arts. Looking to enjoy an event or a game? See what's going on at PayPal Park or SAP Center at San Jose. Spend some time exploring the area's activities, including winery tours and golfing. Visit our San Jose travel guide
Map
355 Santana Row, San Jose, CA, 95128

What's nearby

  • This is a great place across from the mall where you could eat at a diverse set of restaurants!
    Santana Row Shopping Center
    1 min walk - 0.0 km
  • Winchester Mystery House
    Winchester Mystery House
    5 min walk - 0.5 km
  • Westfield Valley Fair Shopping Mall
    5 min walk - 0.5 km
  • O'Connor Hospital
    15 min walk - 1.3 km
  • Santa Clara Valley Medical Center
    3 min drive - 2.6 km

Getting around

  • Hamilton Station
    4 min drive
  • San Jose College Park Station
    6 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    17 min drive

Restaurants

  • Eataly
    6 min walk
  • Capital One Café
    6 min walk
  • Joey Restaurants
    6 min walk
  • The Cheesecake Factory
    5 min walk
  • Terra
    6 min walk

About this property

Hotel Valencia Santana Row

Upscale hotel near Winchester Mystery House
Santana Row Shopping Center is located near Hotel Valencia Santana Row, which provides a rooftop terrace, dry cleaning/laundry services and a bar. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Limo/town car service, cooked-to-order breakfast (surcharge) and valet parking (surcharge)
  • Access to a nearby health club, express check-out and express check-in
  • Concierge services, ATM/banking services and 3 meeting rooms
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 215 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and shower/bath combinations
  • 50-inch TVs with premium channels
  • Wardrobes/cupboards, on-request microwaves and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 32 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 8 for adults and from USD 15 for children
  • Valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row
Valencia Santana Row San Jose
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Frequently asked questions

Does Hotel Valencia Santana Row have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Valencia Santana Row?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Valencia Santana Row on 27 Mar 2026 start from HK$2,463, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Valencia Santana Row pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 32 kg per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Valencia Santana Row?

Valet parking is available for USD 59.54 per night.

What time is check-in at Hotel Valencia Santana Row?

Check-in start time: 3 PM; check-in end time: 2:00 AM.

What time is check-out at Hotel Valencia Santana Row?

Checkout is at noon.

Where is Hotel Valencia Santana Row located?

Situated near the airport, this hotel is within a 10-minute walk of Westfield Valley Fair Shopping Mall and Winchester Mystery House. Santana Row Shopping Center is steps away.

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Reviews

Hotel Valencia Santana Row Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Best location, great clean rooms, loved the Resturant and bar
Stayed 2 nights in Nov 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities
Such a great place to stay. Beautiful room and wonderful staff
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Steven

The security was helpful in the check in process.
Stayed 1 night in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
From first arriving to checking out the staff was very welcoming and helpful. Would most definitely stay there again
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Exceeded expectations on all front. The room was perfect, staff was fantastic, food and beverage was top notch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Virgilyn

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff were nice
Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities
Beautiful room, comfortable bed, helpful staff.
Stayed 1 night in Oct 2025

8/10 Good

Aleksandr

Liked: Cleanliness, amenities, property conditions & facilities
Everything was pretty good. The room was clean and the staff were very courteous. The particular room we had was next to a staff access door and it was a little loud with people going in and out late into the night and early morning, but other than that a good price for the room we had.
Stayed 1 night in Jan 2026

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the hotel is beautiful, my go to place whenever I visit SJ.
Stayed 2 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Location and the Santana area, room decor and balcony, friendly staff at check in, bar/restaurant still open even though we arrived very late.
Stayed 1 night in Nov 2025

10/10 Excellent

Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel on amazing location!
Stayed 3 nights in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Stay! Santana Row is very nice and clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and bellhop service were attentive and courteous. Check in was easy. Room was not super spacious but had all needed amenities for comfort. Can’t beat the location. Street was beautifully decorated for the holidays
Stayed 1 night in Dec 2025

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Valencia. Its all around the best experience, from the anesthetics, staff and surrounding atmosphere. Anyone staying here, you wont be disappointed.
Stayed 1 night in Oct 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, and staff were friendly
Stayed 3 nights in Aug 2025

6/10 Okay

XIAOFENG

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was good, and the staff were friendly. However, when I checked in at night, the water flow in both the bathtub and the toilet was very slow, and by the next morning the toilet was completely clogged.
Stayed 1 night in Nov 2025

10/10 Excellent

NIA

Liked: Cleanliness, property conditions & facilities
Great stay, good hotel, lovely pool area in the middle of lively area.
Stayed 1 night in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel in great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly service
Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, stylish hotel. Attentive staff and good service. Drinks are overpriced: $30 for a Kentucky Mule?
Stayed 1 night in Oct 2025

10/10 Excellent

connie

Liked: Amenities, property conditions & facilities
Beautiful hotel within walking distance to restaurants and shops.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff always
Stayed 1 night in Aug 2025

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lots to do didn’t need to drive anywhere everything you need is right at the location
Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well designed and clean rooms. Beautiful courtyard and bar areas. Nicely situated lobby on upper floor, creating a very uncrowded and exclusive feel
Stayed 2 nights in Oct 2025