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关于自然小屋西必洛酒店的点评

2.5 out of 5
自然小屋西必洛酒店
Jalan Sepilok, Sandakan

点评

8.8

超赞

10 分 - 超赞。33 条好评，共有 61 条点评" "
8 分 - 还可以。18 条好评，共有 61 条点评" "
6 分 - 一般。9 条好评，共有 61 条点评" "
4 分 - 很差。0 条好评，共有 61 条点评" "
2 分 - 糟糕。1 条好评，共有 61 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

7.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

kirstie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I found all the staff very helpful. The location is good for Orangutan, Sun Bears and the Rain Forest. The only elemwnt that was poor was I needed to amend my booking via Expedia and I still ended up being charged for one additional night, the cost was minimal, but that's not the point.
2024 年 4 月入住 3 晚

6/10 一般

Donna

满意：员工和服务
不满意：清洁度
This is a lovely property overall and is very good value for money. It is ideal for visiting the orangutan and sun bear sanctuaries as well as a great place to stay for the rainforest development centre. Rooms are basic but functional and do have air conditioning. Grounds are very well maintained and staff work hard to keep things nice. A sun lounger chair on the patio of each property would have been ideal for relaxing and enjoying the peace and tranquility of the gardens. Reception staff were welcoming upon arrival though only one member of the team appeared knowledgeable about the area; others were very reserved which came across as a little unhelpful at times. Water went down for 24 hours, though communication on this was very poor. Internet also went down for 48 hours and whilst we understand these things happen, again - no communication. Reception staff could have been more proactive here. Housekeeping services, were none existant. Whilst i can make my own bed, clean up after myself etc. I was surprised that there were no visits in a whole week, with some guests having to return dirty linen or collect their own toilet rolls from reception. Having dropped a pen, i looked under the bed only to find at least three inches of dust. Sad reflection on cleanliness. Restaurant. These young men work extremely hard and very long shifts. They are respectful, friendly and very helpful. Unfortunately the menu is very basic and food hygiene standards could be much better.
2024 年 4 月入住 7 晚

10/10 超赞

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very conveiniently located for bird livers as only 600m to Rainforest Discovery Centre. Room is well designed with outsidet but secured toilets which is great for us as we could leave our cameras there during the night to avoid to ac condensation. Staff is hepful, food is ok. Only minus is the steps to reception and room.
2024 年 3 月入住 7 晚

10/10 超赞

Deborah

2024 年 3 月入住 1 晚

6/10 一般

Christine

与配偶出行
不满意：住宿条件和设施，服务设施
Basic but clean.
2024 年 2 月入住 2 晚

8/10 还可以

Ahaliar

与配偶出行
满意：服务设施，清洁度
不满意：员工和服务
We had a good stay. The location is ideal but the breakfast was too repetitive and staff there was not friendly and accommodating. They were more engaged with other staff members rather than the guests. The front desk staff was good and initiated conversations. This is important as I felt like he was ensuring that we were comfortable and happy.
2023 年 10 月入住 3 晚

8/10 还可以

FUJIO

团体旅客
满意：客房舒适度，住宿条件和设施
2023 年 9 月入住 2 晚

10/10 超赞

Trevor

2023 年 9 月入住 1 晚

8/10 还可以

Candace

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
The resort is easy and very relaxing it is also very close to all the sites….
2023 年 8 月入住 2 晚

8/10 还可以

Linda

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We stayed in one of the newer units and the room and bathroom were clean and big. However, Expedia advertised that daily housekeeping is offered and water is provided daily which is not true. Expedia should verify with Nature Lodge and if they don't provide daily housekeeping, Expedia should update their listing. Housekeeping was responsive when I asked to have the room clean but that only happened once during our 4 day stay. There are a lot of stairs but they do provide a porter if you asked for one. There is usually no one at reception so the best way to contact them is via Whatsapp.
2023 年 4 月入住 4 晚

6/10 一般

Norma

与配偶出行
满意：清洁度
不满意：服务设施，员工和服务
Despite several message to the hotel in advance. We received no reply regarding transfers and late check in. Our flight was delayed and we needed to check in late. Only that Expedia contacted them were we able to get this sorted. Even on arrival the staff could have been more helpful. The rooms were basic but clean and the location was easily within a 15 minute walk to the sanctuary which was good as there want always transport around ie Grabs available. The breakfast was very basic and we went across the road to the other hotel for dinner which was nice. All in all it was fine for a couple of nights to be close to the sanctuaries.
2023 年 4 月入住 3 晚

10/10 超赞

Danielle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location for nature activities
This hotel is in a great location for exploring the surrounding attractions. Just a few minutes walk from the orangutan and sun bear sanctuaries, and even closer to the rainforest centre. The staff are very friendly and helpful, and the rooms are comfortable. The breakfast food was great, the dinner food was average. The nearby restaurants are overpriced and food is sub-par (except the one in the Rainforest Centre which I found to be really good). But you can order Grab delivery to the hotel so many options are available.
2023 年 3 月入住 5 晚

8/10 还可以

Maiken

满意：员工和服务、服务设施、住宿条件和设施
.

10/10 超赞

Ivonne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 2 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Very much would recommend
Great experience. The staff were very kind and attentive. The property is simple but clean and well maintained. You can tell they take pride in ensuring their guests are happy and their property is presentable. Meals at the restaurant were very good and affordable.
2022 年 9 月入住 2 晚

10/10 超赞

Fiorenza

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Meraviglioso!!!!
Siamo andati a dormire li con un bimbo di 5 anni, è stata un’ Esperienza meravigliosa! Stanza davanti alla giungla, grande e pulitissima, pace e tranquillità, cibo ottimo, personale cordiale e preparato. Posizione ottima! A 10 minuti a piedi si arriva al centro di conservazione degli oranghi e agli altri resort per provare anche gli altri ristoranti. Consigliatissimo!
2022 年 8 月入住 3 晚

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff. Clean and comfy room (ours had outdoor shower, not sure if all do). Very reasonable priced restaurant and pleasant lobby to hang out if you need to chill after checking out
2022 年 7 月入住 2 晚

2/10 糟糕

David

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
So Very Disappointed
After a lot of research we decided to stay here for 1nt on our travels around Borneo. ..Superb 9.0 was its rating. Let me assure you this accommodation is far cry from what was promised!! On arrival we had to drag our luggage up a huge steep stairway with no assistance. The place was characterless, the adjoining shop was closed, the restaurant was closed just a very desperate looking place, but hey-ho 'only for 1nt'. Checked in and shown to our room which again was another great slog of uneven steps. When we got to the room I could not believe what we were confronted with..the place was a building site immediately outside our room...please look at my photos.. unbelievable!! We checked out and sought another hotel. Receptionist agreed room wasn't acceptable and would authorise a refund which we will have to acquire through hotels.com which is the biggest disappointment of all, as it has taken 3months of calls and all they are willing to do is offer a voucher.. so no refund even though it was not fit for purpose. We found alternative accommodation at Sepilok Forest Edge and it was superb.
2020 年 3 月入住 1 晚

6/10 一般

Sarah，Worthing

团体旅客
不满意：服务设施
Location was fantastic for the Orangutan Rehabilitation Centre and Sun Bears.
2020 年 2 月入住 4 晚

10/10 超赞

真实旅客

与配偶出行
满意：员工和服务，清洁度
We arrived here after spending some time in kinabatangan river. We decided to book for two nights: Day 1: We checked out the sunbear rehabilitation center. Day 2: We dedicated the whole day checking out the orangtuan sancturary. Both locations are 10 minute walk from the hotel. The road doesn't have side walks but its a nicely paved road and the drivers are safe and go slow for pedestrias. The hotel is also next door to the discovery rainforest park, we didnlt check it out but we been told is awesome and includes suspension bridges. That being said the hotel is located in a convinient location. They have a resturant on premise, another resturant/cafe across the street and a very photogenic resturant by the orangutan sancturary called lake bistro or on the lake, recomment going there for a drink or lunch. All in all you can easily spend two or 3 nights here and not feel rushed. The rooms are very clean and beds are very comfortable. The customer service is superb and I highly recommend this hotel. It is also 20 min from Sandakan airport and you can easily hire a car with the grab app with. Is cheaper then arranging transportation via taxi or through the hotel.
2020 年 2 月入住 2 晚

10/10 超赞

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：员工和服务，清洁度
Amazing place, only 1k from orangutan sanctuary. Clean and spacious room.
2020 年 1 月入住 2 晚

8/10 还可以

Laura

团体旅客
满意：员工和服务，清洁度
2019 年 12 月入住 2 晚
Regards, NLS Team 于 2019年12月31日 的回复
Hi Laura, Thank you for taking your time for sharing your feedback. Glad to know that you have a great time with us. Do have a safe onward travel and do not forget to recommend us to others.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing place in the middle of the nature. The staff was really helpful and polite
2019 年 8 月入住 1 晚
Regards, NLS Team 于 2019年09月3日 的回复
Hi, Thank you for taking your time for sharing your feedback. Glad to know that you have a great time with us. Do have a safe onward travel and do not forget to recommend us to others.

6/10 一般

真实旅客

We did get to stay at The nature lodge as we were moved to the Jungle resort instead!
2019 年 8 月入住 3 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff went out of their way to make the stay very comfortable
2019 年 6 月入住 3 晚
Regards, NLS Team 于 2019年06月28日 的回复
Hi Scott, Thank you for taking your time for sharing your feedback. Glad to know that you have a great time with us.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was helpful and friendly. Facility was 15-minute walk to Sun Bear and Orangutan sanctuaries, so was very convenient. Arranged pickup at airport, but pickup did not happen. Staff helped when our next hotel was canceled. Food at on-site restaurant was good &reasonably priced at dinner, but breakfast was lacking in variety. Fruit was limited.
2019 年 5 月入住 2 晚
Regards, NLS Team 于 2019年05月24日 的回复
Hi, Thank you for taking your time for sharing your feedback. Glad to know that you have a great time with us.

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
La seconde étape de mon deuxième séjour à Bornéo. Je vis en cet endroit la deuxième étape d’un voyage qui, depuis Casablanca via Mascate, Kuala Lumpur et Kuching, m’a conduit à Sandakan. Professionnel du tourisme, auteur et éditeur de guides touristiques, après avoir depuis 50 ans posé mes valises dans plus de 100 pays, pour certains à plusieurs reprises, j’ai décidé d’aller explorer la région du Sabah, ses forêts primaires et mythiques, où, je l’espère, j’aurai l’occasion de voir ce quelle possède encore de vie sauvage après l’abattement de sa plus grande partie pour y implanter le palmier à huile. (L’Etat de Sabah fournit à lui seul un cinquième de l’huile de palme mondiale…) Ce voyage me séduit davantage de jour en jour. Il fait nuit. Il fait très chaud. Une pluie torrentielle s’abat sur la végétation luxuriante. Depuis cet établissement qui offre des chambres vastes et confortables, un excellent rapport qualité/prix, il est aisé de se rendre à la nurserie pour bébés Orang-outans (A ne pas rater…) et son proche voisin le centre de rééducation pour oursons orphelins. Mention spéciale pour le directeur de cet établissement qui, très professionnel, n’a pas hésité à me servir le petit déjeuner alors que l’heure étant passée, (9 h) le garçon de salle avait refusé de le faire…
2019 年 4 月入住 2 晚
NLS 于 2019年05月10日 的回复
Hello, Thank you for taking your time for sharing your feedback. Glad to know that you have a great time with us. Regards, NLS Team

8/10 还可以

Annette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
NLK 于 2019年04月26日 的回复
HI Annette, Thanks for taking your time to share your review

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The resort was amazing, tranquil and relaxing. Our cabin was fab with a sunken bath, we even had a resident fruit bat above our door ( cabin14) right round the resort away from the restaurant area. The sounds from the rainforest made it so peaceful. We spent 4 nights but probably 3 would have been enough to see everything.
2019 年 4 月入住 4 晚
NLK team 于 2019年04月26日 的回复
Hi, Thank you for taking your time sharing your feedback. Glad to know you had a good time staying with us.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
A very lovely place to stay. The rooms are large, cool and comfy. Everything is very clean, the staff couldn't be more friendly and helpful, and we loved the outside bathroom.
2019 年 2 月入住 4 晚
NLS team 于 2019年02月28日 的回复
Thank you for taking your time to share your feedback. Glad that you enjoy the stay.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 2 月入住 2 晚
NLS team 于 2019年02月28日 的回复
Thank you.

6/10 一般

真实旅客

2019 年 2 月入住 2 晚

8/10 还可以

真实旅客

2019 年 1 月入住 2 晚

10/10 超赞

Sarka

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay. It is a quiet place, not much to do after sunset. Adie is super helpful. Don't rely on the shops opening hours but you can get water refill in the restaurant. Deposit 30rm wanted for stay in a dorm and high rates for any damage you might cause.
2018 年 8 月入住 1 晚

6/10 一般

真实旅客

满意：客房舒适度，清洁度
不满意：住宿条件和设施
Nice location close to the wildlife centres. The room was clean and comfortable. No bar fridge, so had to buy cold drinks from the shop. The restaurant is only open at meal times, so no meal options if hungry outside these hours. We were also turned away at lunch because of tour buses. No communication about the need to book. Meals were slow (45mins plus) but nice. Breakfast was ok but not buffet as advertised. Wifi only works outside the tour shop and there is limited transport available if you want to go somewhere else for the day. Not really anywhere else to sit during the day except your room, there is no pool or bar to go to. There is an outdoor reception area you can sit but it's not air conditioned and it felt a little bit like we were intruding into the managers family space. Overall it is a great spot for 1 or 2 nights, any longer and it gets a bit hard to take ( we stayed 4).
2018 年 7 月入住 4 晚

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely place welcoming, staff very helpful and friendly. Place clean and comfortable.
2018 年 6 月入住 2 晚

10/10 超赞

deborah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best place in Sepilok
Amazing place, but what set it apart was the helpfulness of the staff. They went out of their way to help when they didn't have to. I will always remember them.
2018 年 5 月入住 2 晚

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
I stayed for two nights to be close to the rainforest discovery Center and orangutans which this place is. It’s conveniently located so you can walk to all of these places. It is very remote with nothing else around which is peaceful for a couple of nights but not too long. Staff were very friendly and would always greet you by name. The restaurant is good quality and very cheap. Only negative was very poor WiFi connection, doesn’t reach rooms and doesn’t work with multiple people using - but maybe this is good to help you experience the surrounding area better
2018 年 5 月入住 2 晚

8/10 还可以

Thierry

满意：清洁度、员工和服务、住宿条件和设施
Bonne adresse sans wifi ni eau chaude
Très bon accueil tant à l'hôtel qu'au restaurant. La chambre était très bien. En revanche, nous n'avons jamais eu d'eau chaude a la douche malgré nos demandes répétées et le wifi ne fonctionnait pas.

10/10 超赞

Bert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Toplicatie
Mooie kamer op een toplocatie
NLS team 于 2018年04月13日 的回复
Thank you :-)

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would love to stay again.
Friendly staff from the moment we arrived to the moment we left. Greeted with a welcome drink to dropping us off to our bus to leave. The rooms were amazing, hammock outside on the decking overlooking the lake. And a huge bed inside with great air con. Rustic look with amazing comfort.
2018 年 2 月入住 1 晚
NLS Happy Team 于 2018年04月13日 的回复
Hi Sarah, thank you for taking the time to provide us with your valuable feedback.

6/10 一般

marg，canada

满意：清洁度、员工和服务、客房舒适度
Pleasant and helpful people
Arrival was a hassle because expedia gave me wrong information , regarding phone numbers for contacting shuttle
2018 年 2 月入住 4 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Value, attractive lodging in Sepilok
Nature Lodge Sepilo is a beautiful property, well run and professional yet friendly staff. Our room was lovely with a very comfy bed and an gorgeous outdoor bathroom. The lodge is within 15.minutes walking of the three local attractions.
2018 年 2 月入住 3 晚

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good value for less money and nice Lodge
I was very satisfied with this Nature Lodge, all was perfect, only wifi is so poor. Breakfest OK.
2018 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the review
comfortable stay near orangutan, sunbear, and proboscis monkey facilities. Reception area is nice to simply sit and relax under several fans. Bathroom area provides nice outside vista under solid canopy.
2018 年 1 月入住 4 晚

10/10 超赞

Gabriela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good value for money, highly recommend
My husband and I chose to spend 2 nights in Nature Lodge Sepilok to take our time while visiting the surroundings. It is perfectly located 10m walk to the Rainforest Discovery Center and 20min to the Orangutan and Sun bears rehabilitation center. Our room was rather big, with many facilities offered -drinking water, coffee, tea. I have to say that I am quite sensitive with the living things in the rooms (bugs, ants, gekos etc), but this place even though it has an outside bathroom, there was no trace of any other "guests". The breakfast is really basic : eggs, sausages, beans, bread and some butter and jam and also fresh fruits. We also had lunch and dinner at the restaurant, again, very basic but overall ok. You are in the middle of the nature, there is no high end cuisine going on. A minus would be the lack of Wi-Fi at the premises - only the "office" area has coverage and it is quite far from the lodges. On the other hand, the staff is really kind and helpful and everybody speaks English.
2017 年 12 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Nature Lodge is conveniently located in walking distance to rainforest discovery center, orang utang sanctuary and sun bear sanctuary. Rooms and facilities are on the basic site, but good enough to get a feeling of rural djungle settlement and the comfort of modern life. The friendly stuff does everything they can to make the stay as enjoyable as possible. An incoming agency, a kiosk and a restaurant (complimentary breakfast) on the property serve the guests' demand.
2017 年 8 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Genial si vas a relajarte
Solo pasamos una noche y no pudimos disfrutar del entorno. La habitacion muy bien, aunque valorando siempre en base al sitio en donde te encuentras. Muy tranquilo el lugar. No fuimos a Sepilok ya que lo hariamos despues pero su cercania es una de las mayores ventajas. La disponibilidad del personal excelente y el ambiente muy familiar.
2017 年 8 月入住 1 晚

8/10 还可以

Kay

满意：员工和服务、住宿条件和设施、客房舒适度
Excellent staff, location but beware of mice!
The staff make this place, very kind, patient and helpful. Great value with breakfast, tasty restaurant (amazing chicken skewers) & comfy beds. Shame about bad mice infestation near dorms - could hear scratching all night and one chewed holes in my toiletry bag!! Mouse dropping on sinks - reported to staff. Dorm had x4 sockets for 6 beds but thankfully I had dorm to myself. Wifi available in reception although rather intermittent at times. Excellent location and would nevertheless recommend for budget traveller.
2017 年 6 月入住 1 晚