Santa Ana Santa Ana Zoo Hotels

"Clean room, great price"

"Nice staff and service "

"Our AC in the room didn't work during 90+ weather. Staff pretty much ignored this issue, saying they would have someone come look at it. Refused to move us rooms saying it was an issue in the whole hotel (my in-law's room AC was fine.) Multiple other people also complain or checked out over their AC issue. Finally, on night three we demanded someone come look at it with us in the room. Maintenance immediately found a hole in a pipe once it was opened proving no one looked at it while we were out like they said. Maintenance said the room was unrentable and went to talk to the front desk finally getting us a new room for our final night! The whole inside of the AC looked like as if it was only held together with duct tape. When I would try calling the front desk the phone would just ring until it disconnected everytime. Some of the elevators were not working. Worst hotel I've stayed at. We had our three small kids with us, including an infant, who we had to have stay in my in-law's room because the room was unbearable. "

"Good overall needs some maintenance on carpet overall great hot tub was super relaxing "

"Good breakfast, spacious room, "

"It was great"

"Everything is new ..of the motels in the area ....for the price you can't beat it "

"Full kitchen comfortable bed good price $7.00 add on for parking"

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