“Mr Nam is an excellent customer service staff. The laundry services is quick and well priced. All the staff, housekeeping and dining were all respectful and courteous! We will definitely come back! Thank ypu:)”
“Amazing place to stay while in Sapa!
Great location, clean rooms, good views..
The best staff found on our whole trip, friendly and so helpful!! A must stay”
“Fantastic small hotel. Pool cold, small but OK. Breakfast adequate. Front desk extremely helpful in organizing our activities and onward travels. We are going back.”
“Had the most gorgeous view of the mountain. The hotel is close to restaurants, cafes, city center, and tourist spots. Be sure to try the Chestnut cakes sold near the hotel.
The owner and staff are really helpful. They're like a close-knit family with Pam as the big sister. She is always willing to help and answer our queries. She's simply the best! ”
“Nous avons eu un super accueil avec un thé chaud. Nous sommes arrivées avant le Check in et notre chambre était déjà disponible. Nous avons aussi pu laisser nos bagages toute la journée le lendemain. Personnel très gentil et attentionné.
Nous ont aidé à réserver nos activités.
Secteur très central.”
“Provided basic room with teeth brush and shower gel, but the bed sheet had small holes and towel had hole too. No heater, only electric blanket under the bed sheet. No elevator, but owner helped to move suitcase to u floor.”
“We really enjoyed our stay here. Excellent staff. Martin went way beyond expectations and was very helpful with suggestions for dining and sightseeing. Even after we left for Hanoi he contacted us to warn about possible heavy rain and flooding. I highly recommend this great hotel. ”
"We were surprisingly upgraded to the executive suite which was a fantastic surprise. It had a lovely view and a really comfortable bed. They also had a free shuttle service to the main town, but it's also walkable (about 10-15mins), if you like walking. I would stay here again."
"I was pleasantly surprised by the exceptional five-star service at KK Sapa Hotel. The rooms were clean and very comfortable, and the bathroom had great water pressure and temperature, perfect for a hot shower after a long hike. We stayed during Christmas, and the hotel had a wonderful festive atmosphere with beautiful decorations. On Christmas Eve, they offered complimentary mulled wine, gingerbread, and fruits in the lobby for an hour, which I really appreciated.
The hotel also has a gym and a pool, and despite the cold winter in Sapa, the indoor temperature remained very warm. One of the best touches was that we could still shower on the pool floor after checking out, perfect for freshening up after hiking. The hotel is impeccable in both hardware and service, and the breakfast buffet had a wide variety of delicious options. Highly recommended!"