Jakarta Sarinah Mall Hotels

"Dwinda Ayu, Lady in Red and her team were very attentive and went beyond their duties and made sure I had a comfortable stay in Kempinski. "

"Outstanding customer service. From the moment you arrive you experience VIP levels of service (even if you’re not!) The number of staff members who called me by name was impressive! Upgraded room was very appreciated. Neha one of the concierges was super helpful and was more than helpful and accommodating. My brother and I especially appreciated the farewell card she left for us. We will surely stay at the Mandarin again the next time we are in Jakarta."

"BUT the pillow is not comfortable, everything else is superb "

"Überaus nettes und hilfsbereites Personal. Zimmer war sauber"

"Free laundry which is a plus. Room was very clean and breakfast was great. "

"My kids loved the Family Loft Room. PS5 in the room was perfect. Drinking water too. Hotel had Ping Pong table. Enjoyed with my kids. Staff was very polite and helpful. On my first day Mr. Fattah at the reception was helpful. Even the staff in the breakfast hall was polite. At th restaurant too. Enjoyed the stay. "

"Staff were very friendly and accommodating. Breakfast had variety and enough to eat. Excellent location with near by shops and restaurants. Perfect for few days in Jakarta. "

"Good location. Clean room and good service. Entry to the room was a little confusing but once we learned the basics, we did ok."

"Did not use pool."