Ascott Shating hotels

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"Outstanding all over, from the front desk at check in, Emily & Mickey were both fantastic and very accommodating for all my needs Would highly recommend "

"Nice"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"Staff at concierge were helpful and polite. They handled the requests efficiently and considerate. Regarding the breakfast, there’re variety food for customers to select. The view of our room no. 2206 which was facing the river was fantastic. Whiteswan hotel’s location was within the walking distance from the Huang Sha MTR station where you could directly take it from the Guangzhou East Highspeed railway. Overall is 👍👍👏👏"

"Overall excellent!"

"Clean room, staff were always nice"

"حجم الغرفه والاطلاله من اروع الاشياء الموظفين خدومين جدا "

"Right beside major shopping malls, ideal for food/shopping."