Villa Ridge Shaw Nature Reserve Hotels

"Well, right off the bat, the parking situation was a little bit confusing. My gps took me to a large empty parking lot in the back of the building. Since there were no cars parked there nor an entrance accessible from there, I pulled around the building. There was a small circle driveway off an intersection and some street parking. I kept going and found a parking garage. I got out and walked to the door and there was a sign saying no hotel access, use other door. I went to the second door, got out and there was another small note saying this entrance is closed please use the other door. Finally I found a third door that did access the hotel but only with a key card, so we had to walk up to the front of the hotel to check in and then go get our bags after. No problem. We get to our room.. lovely room, but unfortunately it hadn’t been cleaned. There was trash, the beds were unmade, dirty towels in the bathroom, obviously had not been cleaned at all. Went to front desk, they moved us to a downgraded room but wouldn’t give us any sort of discount or even apology. Okay. Whatever. The room we went to was fine, but no balcony. The shower head needed replacing, had a weird weak stream, was clogged. I had to twist it to get the water to shoot out of the middle holes, thankfully that worked ok. Breakfast was alright, the standard continental breakfast fare. Waffle irons, etc. Pool and hot tub area was crowded. Desk staff nice. Pictures were misleading on site imo. But not bad hotel. "

"The hotel was nice enough and the staff was excellent! There were some issues that seemed out of their hands, so I am sure they were under a lot of stress. The issue while we were there was a towel shortage. There weren’t any towels in the pool ever and some rooms didn’t have towels. Every time someone asked they apologized but were waiting for them to be washed and/or dried. The hot tub was extremely hot, way hotter than it should be and the jets could be described as almost violent. There wasn’t a setting to lower the temp or the speed of the jets. "

"Everyone was helpful "

"Everything wonderful."

"Breakfast was great, location was awesome, staff was super frendly, the room we had had some sort of smell but was clean overall "

"Did not visit the breakfast area"

"Check in was late, shower body wash was empty and we had in infestation of lady bugs. Staff was awesome and property was clean."

"Very mediocre stay. It wasn’t gross dirty but it certainly wasn’t very clean. I wasn’t impressed and wouldn’t choose this hotel again."

"Everything was lovely accept the evening front desk receptionist tried to double charge my card but other than that great hotel"