Shenzhen Shenzhen Art Museum Hotels

"clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F. "

"The bed and comforter was excellent, I slept so good..the free breakfast was good, forgotten how good some of the food can be..also served strong coffee..great"

"I have stayed in wonderful hotels all over the world and can honestly say that this hotel stands head and shoulders above anything I have experienced (Not just the fact that it is the 3rd highest hotel in the world). The staff are amazing. They greeted me by name everywhere I went. Attentive and caring! The architectural details and artistic flair are beyond compare. The views are nothing short of extraordinary. I can't recommend this amazing hotel enough! "

"This is a brand new hotel with clean, comfortable and modern rooms. The staff at the front desk were also very friendly and helpful, especially Benedict who was able to help me out with anything I needed during my stay here. Highly recommended."

"Staff was amazing. Super friendly and helpful. Hotel was was you expect, clean and spacious. "

"Very good service. "

"Room was good, good amenities, the staff was superb."

"Overall stay is good and staff is cooperative. Especially as i need late check out due to my late-night flight the reception staff Ms. Wiffy Zheing took special permission. "

"There is mold everywhere. There are hairs on all the bedsheets, and stains too; obviously, no one has changed them. The wallpaper is peeling. There is no mirror in the toilet, and there are horrible smells everywhere, along with humidity. The walls are super thin, so you can hear everything. I asked to change rooms, and they laughed in my face. I asked for a refund, and they laughed in my face again. A guy in front of the room was smoking a pipe with the door open. Everything is abandoned. There are noises all the time. There is mold in the sink, as if no one has cleaned the place in centuries; it is dirty and super disgusting. I slep for 3 days in a spa, never use the facilities . I asked Hotels.com to give me back my money, but they never did. It was a traumatic experience. Be alert. Don't go there; they cheat people with fake photos. When I arrived, I texted customer support at Hotels.com and asked for help, but they didn't help me. It was impossible to stay there; everything was dirty and smelly. No one takes responsibility for this situation; they must stop advertising a FAKE place and give me back my money.the must stop to advertise a this place. And give me back my money "