Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Well, my family has been coming to Island House for almost 50 years. My parents would come every year with kids in tow and we've continued to come back. We have large family reunions here every few years and had 16 units this time. The maintenance on the place is not what it used to be and we noticed people not staying at Island House using the beach in front of Island House. We pointed it out to management, but nothing was done. We had a homeless woman sleeping in the stairwell outside our apartment on our first day. I called it in to the office, but had to leave a message and got no response. Later that morning, my sister could not lock the door because the key we were given didn't work well. She went down to the beach to grab mine and in that short period of time, the homeless woman let herself into our apartment. When my sister got back to the apartment with the other key to lock the door, the door was open slightly. She walked in and the homeless woman locked herself in the bathroom. Thank God she didn't attack my sister or steal anything. Perhaps my sister interrupted her before she could. My sister screamed at her to get out and she did eventually unlocking the bathroom door and leaving. We went to the front office to tell them and to call the police. We never heard from management. We had to go back up to the office a couple of days later and ask what was going on, only then to find out the cops did find her. Would have been nice if management would have let us know. They never apologized or offered anything in return. Others in our large party had dirty units and drawers or screens on the lanai's that would open or close. Also, parking at the apartments is now a park anywhere thing even though the spots are assigned to each apartment. When people were parking in our two spots, we mentioned it to management and they said that's how it goes. So you can easily lose your protected spot under the carport.