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Toya Sun Palace Resort & Spa

4.0 star property
Travelers soak in natural hot springs at this lakeside resort where mineral waters and massage treatments offer a perfect way to unwind after exploring

Choose dates to view prices

Toya Sun Palace Resort & Spa, near Toyako Hot Spring, offers indoor mineral hot springs and rejuvenating spa treatments. Family-friendly with a waterslide and arcade for kids. On-site shopping and multilingual staff ensure a great stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is HK$2,774
HK$3,367 total
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Hot springs access available from 5:00 AM to 11:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Does Toya Sun Palace Resort & Spa have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Toya Sun Palace Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Toya Sun Palace Resort & Spa?

Self-parking is free at this property.

What time is check-in at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; check-in end time: 7 PM.

What time is check-out at Toya Sun Palace Resort & Spa?

Checkout is at 10 AM.

Where is Toya Sun Palace Resort & Spa located?

This family-friendly Sobetsu resort is located on the waterfront, within 1 mi (2 km) of Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.2

Cleanliness

7.6

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 64 out of 250 reviews
Rating 8 - Good. 104 out of 250 reviews
Rating 6 - Okay. 56 out of 250 reviews
Rating 4 - Poor. 18 out of 250 reviews
Rating 2 - Terrible. 8 out of 250 reviews

Reviews

Verified

4/10 Poor

Koichiro

Disliked: Cleanliness, amenities, property conditions & facilities
The facility is very old. Especially the bathroom at the own room is not clean and comfortable at all. If the hotel wants to continue the business, it is high time to renew the facility. The buffet style dinner was so so.
Stayed 1 night in Sep 2022
Verified

8/10 Good

ă‚”ăƒˆăƒŸ

Liked: Amenities, property conditions & facilities
ăŠéąšć‘‚ă‹ă‚‰ăźæ™Żè‰ČăŒæœ€é«˜
Stayed 1 night in Sep 2022
Verified

6/10 Okay

コォキ

Liked: Cleanliness, property conditions & facilities
æ–°ă—ă„æ–œèš­ăšæŻ”ăčă‚‹ăšäžäŸżă‹ăȘ
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

AYAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

53ćčŽèš˜ćż”ćŒ—æ”·é“æ—…

ă©ăźéƒšć±‹ă‹ă‚‰ă‚‚æŽžçˆșæč–ăŒæœ›ă‚ă€ç‰čにお鹚摂はçœșă‚ăšă„ă„èš­ć‚™ă‚„ć‚™ć“ă€€æž…æœ”æ„Ÿäœ•ă‚‚ă‹ă‚‚çŽ æ™Žă‚‰ă—ă„
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

aya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
䞀旄䞭掞çˆșæč–ă‚’çœșă‚ă‚‰ă‚ŒăŸă™ă€‚ æœŹćœ“ă«çŸŽă—ă‹ăŁăŸïŒ
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

MA R I K O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ăƒ—ăƒŒăƒ«ă‚‚æ„œă—ă‹ăŁăŸă—éŁŸäș‹ă‚‚ă„ă‚ă‚“ăȘバăƒȘă‚šăƒŒă‚·ăƒ§ăƒłă§ăšăŠă‚‚ăŠă„ă—ă‹ăŁăŸă§ă™ă€‚
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

箄10ćčŽæŒŻă‚Šăźă‚”ンパレă‚č

䜕ćčŽæŒŻă‚Šă‹ăźă‚”ンパレă‚čă§ă—ăŸă€‚ăƒ­ăƒ“ăƒŒă‚„éąšć‘‚ăŒæ”č築されç¶șéș—ă§æ°—æŒăĄè‰Żăäž‰æ—„間を過ごすäș‹ăŒć‡șæ„ăŸă—ăŸă€‚ć­«ăŸăĄăŻăƒ—ăƒŒăƒ«ă§ć€§ăŻă—ă‚ƒăŽă€éŁŸäș‹ă‚‚ć­äŸ›ă‚‚ć€§äșșă‚‚çŸŽć‘łă—ăé ‚ăăŸă—ăŸă€‚ă‚€ăƒ«ăƒŸăƒăƒŒă‚·ăƒ§ăƒłă‚‚çŸŽă—ăçŽ æ•”ă§ă—ăŸă€‚ăŸă é€ŁæłŠă ăŁăŸăźă§æ˜Œă”ăŻă‚“ă‚’éŁŸăčるレă‚čăƒˆăƒ©ăƒłăŒç„Ąă‹ăŁăŸăźă§ă‚«ăƒƒăƒ—ăƒ©ăƒŒăƒĄăƒłă«ăȘă‚ŠăŸă—ăŸă€‚
Stayed 1 night in Dec 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ュăƒȘăƒŒă‚ŻăƒȘă‚čマă‚č

ăƒă‚§ăƒƒă‚Żă‚€ăƒłć‰ă«ă‚‚ăƒ—ăƒŒăƒ«ă‚„æž©æł‰ă‚’ćˆ©ç”šă§ăă‚‹ăźăŒćŹ‰ă—ă„ă€‚ăȘă‚“ă›ăƒ—ăƒŒăƒ«ă‚„æž©æł‰ăȘă©ă‚„ă‚ŠăŸă„ă“ăšăŒă„ăŁă±ă„ă‚ă‚‹ă‹ă‚‰ïŒć»șç‰©ć…šäœ“ăŒć€§ăă‚ăźé€ ă‚ŠăȘたでć„Ș雅ăȘæ°—æŒăĄă«ăȘă‚ŒăŸă—ăŸă€‚ă”éŁŻă‚‚çŸŽć‘łă—ă‹ăŁăŸă§ă™ă€‚ă‚żăƒ’ăƒă‚ąăƒłăƒ€ăƒłă‚čがäșˆæƒłä»„䞊にćˆșæż€çš„ă§é­…ć…„ăŁăŠă—ăŸă„ăŸă—ăŸ(^ ^)
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
スクă‚čăƒšăƒ‡ă‚Łă‚ąăźæ”Żæ‰•ă„æ–čæł•ăŒă‚ă‹ă‚‰ăȘかった
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
æäŸ›æŽ„é€æœć‹™, æș«æł‰ć°æč–, ć„œæœć‹™, 晚逐, æ—©é€éŁŸç‰©çšźéĄžć€šć…ƒćŒ–, ć€ŒćŸ—æŽšè–Š, SHOPæœ‰ć‘ć„ćŒć„æšŁć•€é…’....æ­Ł
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ă‚šăƒŹăƒ™ăƒŒă‚żăƒŒă‹ă‚‰éƒšć±‹ăŸă§ăźè·é›ąăŒć°‘ă—é ă‹ăŁăŸă€‚
Stayed 1 night in Sep 2019
Verified

8/10 Good

WAI FUNG

Liked: Staff & service

Good but old

Nice facilities but the room is a bit aged
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Nobuhiro

Disliked: Property conditions & facilities

èČ»ç”šćŻŸćŠčæžœă«ć°‘ă—ç–‘ć•

ăƒ‡ă‚ŁăƒŠăƒŒăƒ“ăƒ„ăƒƒăƒ•ă‚§ăŻæƒłćźšć†…ă§ă—ăŸăŒă€æœéŁŸăźăƒ“ăƒ„ăƒƒăƒ•ă‚§ăŻè‰Żă‹ăŁăŸă§ă™ă€‚éƒšć±‹ăšăƒ—ăƒŒăƒ«ăŻć€ăăŠç‹­ă„ć°è±Ąă§ă—ăŸă€‚ăƒȘăƒ‹ăƒ„ăƒŒă‚ąăƒ«ă—ăŸăšèžă„ăŠă„ăŸăźă§ć°‘ă—æź‹ćż”ă€‚
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring facilities
Stayed 1 night in May 2019
Verified

2/10 Terrible

Linda

Disliked: Cleanliness

Charged non-smoking room for Smoking room

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
ăƒ­ă‚±ăƒŒă‚·ăƒ§ăƒłăŻæœ€é«˜ă€‚èŠ±ç«ă‚‚æș€è¶łă§ă—ăŸă€‚ ă‚čタッフぼæ–čă‚‚ă€ăƒ•ăƒ­ăƒłăƒˆăźć„łæ€§ăŻăšăŠă‚‚èŠȘćˆ‡ă§ăƒă‚§ăƒƒă‚Żă‚€ăƒłă‚‚ă‚čăƒ ăƒŒă‚șでした。 ただ、ćčŽé…ăźç”·æ€§ăźæ–čăŒăƒă‚§ăƒƒă‚Żă‚€ăƒłăźćˆ—ă‚’é‡‡é…ă•ă‚ŒăŠă„ăŸăŒă€ă‚ăŸă‚Šă„ă‘ăŠăȘă‹ăŁăŸă€‚æ•°ç”„ă—ă‹äžŠă‚“ă§ă„ăȘă„ăźă«ă€ćˆ—ăźçźĄç†ă‚’ćŸčćș•ă—すぎお、ăƒȘă‚ŸăƒŒăƒˆæ°—ćˆ†ăŒć°‘ă—æž›é€€ă—ăŸăźăšă€æ„­ć‹™é€Łç”Ąăźé›»è©±ă‚’ćˆ—ă«äžŠă¶ăŠćźąæ§˜ăźç›źăźć‰ă§ă€ć€§ćŁ°ă§è©±ă™ăźăŻă©ă†ă‹ăšæ€ă†ă€‚
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ëč„ê°€ ì˜€êł  안개가 끌얎 풍êČœì„ 슐Ꞟ 수는 없었윌나, í†”ìœ ëŠŹì— 욕임에서도 도알혞수넌 ëłŒ 수 ìžˆêł  녾ìČœíƒ•ìŽ 있얎 ìą‹ì•˜ë‹€. 1시 ë„ì°©í•˜ì—Ź ìČŽíŹìžì„ 가늄했윌나 ëŁžìœŒëĄœ 듀얎갈 수 없얎 수영임을 뚌저갔는데, íˆŹìˆ™ê°ìž„ì—ë„ ëŁžì˜ 수걎을 ê°–êł  ì˜Ź 수 ì—†ë‹€êł  ëŒ€ì—Źë„Œ 했닀. íŽ˜ìŽìŠ€íƒ€ì˜Ź, ë°”ë””íƒ€ì˜Ź 1ì„žíŠžëĄœ 300엔읎었닀. 수영임 낎의 탈의싀에는 íŠč별한 êČƒìŽ 없얎 수영읎 끝난 후에는 ëŹŒêž°ë§Œ ë‹Šêł  대욕임 또는 ëŁžìœŒëĄœ 읎동핎서 씻얎알 한닀. 수영임읎 ë„“êł  후Ʞ에서도 뎀지만 ëŒêł ëž˜, ê°€ì˜€ëŠŹ 튜람넌 묮료로 읎용할 수 있었닀. 원형튜람의 êČœìš° ëŒ€ì—Źë„ 핎쀀닀. 4ì‚Ž 아읎와 놀Ʞ에 ë¶€ìĄ±í•šìŽ 없었닀. êžžìŽëł„ëĄœ ëčšê°•, 녾랑, 파랑 ëŻžë„ëŸŒí‹€ìŽ ìžˆêł  ìŠŹëŒìŽë“œëŻžë„ëŸŒí‹€ë„ 있얎 얎넞듀도 슐ꞰꞰ ìą‹ì•˜ë‹€. 파도풀도 ì‹œê°„ëŒ€ëł„ëĄœ 있는데 ìžŹëŻžìžˆêł  ìą‹ì•˜ë‹€. ì‹ì‚ŹëŠ” ëŹŽë‚œí•˜ì˜€ë‹€. ë·”íŽ˜ëĄœ ì§„í–‰í•˜ì—Ź 맛읎나 양에 ë¶€ìĄ±í•šì„ 없었닀.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Wing Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Spa Hotel

Superb scenic view with excellent spa facilities
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

YACHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ç’°ćąƒćŸˆçŸŽ
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveller

äžéŽäžć€±

酒ćș—æŻ”èŒƒèˆŠïŒŒæ”Žćź€èš­ć‚™äčŸæœ‰é»žç Žæă€‚ 逐滳的è‡ȘćŠ©é€èœćŒè »ć€šïŒŒäžéŽéŁŸćźŒćŸŒïŒŒèĄŁæœæœ‰ćŸˆć€§é™ŁæČč煙摳。 æș«æł‰äčŸäžéŒŻçš„。
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

jeonghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

토알 ì„ íŒ°ëŠŹìŠ€ ëŠŹìĄ°íŠžì— 감동 ëšč었얎요!

ìŁŒì°šìž„ì— ìŁŒì°ší•Žë†“ì€ 렌튾ìčŽì— ë°§ë°ëŠŹê°€ 나가서 시동읎 안걞렞는데 ìČŽíŹì•„ì›ƒí•ŽìŁŒì‹  나읎지Ꞌ한 직원분읎 수튞에 ìž„ìž„ê”Źë‘ ì°šëŠŒìœŒëĄœ ëˆˆëłŽëŒê°€ ìč˜ëŠ” 상황은 ì•„ëž‘êłłí•˜ì§€ì•ŠìœŒì‹œêł  ì°šë„Œ 가젞와서 ë°§ë°ëŠŹì í”„í•ŽìŁŒì…šìŠ”ë‹ˆë‹€ 너묮도 êł ë§ˆì™”ìŠ”ë‹ˆë‹€ 토알 ì„ íŒ°ëŠŹìŠ€ í”„ëĄ íŠžì§ì›ë¶„ê»˜ 너묮 ê°ì‚Źí•˜êł  닀음에도 ꌭ ì˜€êł  싶은 ëŠŹìĄ°íŠžìž…ë‹ˆë‹€
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
æ”čèŁ…ć‰ăźăƒ•ăƒ­ă‚ąă«ćźżæłŠă—ăŸăźă§ă‚„ăŻă‚Šć€ă•ăŻăƒ»ăƒ»ăƒ» äœżç”šă—ăŸă›ă‚“ă§ă—ăŸăŒă€ç‰čă«éƒšć±‹ăźéąšć‘‚ăŻăĄă‚‡ăŁăšă„ă‹ăŒăȘもぼかăȘべ。
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Sairung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
àž”àž”àž„àčˆàž° àž—àž”àčˆàžˆàž­àž”àžŁàž–àč„àžàž„àž«àž™àčˆàž­àžą àž«àč‰àž­àž‡ smoking àč€àž«àžĄàč‡àž™àžšàžžàž«àžŁàž”àčˆàž­àžąàčˆàžČàž‡àčàžŁàž‡ àž•àč‰àž­àž‡àž‚àž­ up grade àž«àč‰àž­àž‡àž–àž¶àž‡àč„àž”àč‰àč€àž›àž„àž”àčˆàžąàž™àž«àč‰àž­àž‡ àž–àč‰àžČàč„àžĄàčˆàč„àž”àč‰àž„àž‡àž•àč‰àž­àž‡àžąàč‰àžČàžąàž—àž”àčˆàž™àž­àž™ àč„àž”àč‰àž«àč‰àž­àž‡àčàž„àč‰àž§àžàč‡àž”àž”àž„àčˆàž°
Stayed 1 night in Oct 2018