Seoul Starfield COEX Mall Hotels

"the hotel was very nice and central. The staff were helpful. Jay the receptionist even gave me a free upgrade which was really nice. Will come back"

"Very clean and nice "

"The room itself was very nice—clean, comfortable, with excellent water pressure and a convenient location. The hotel was under renovation, but we were informed about possible noise at check-in and that was not an issue. Unfortunately, the customer service was disappointing. Our room temperature was 77°F (25°C), and when I called the front desk I was simply told to turn off the heat and open the window. A fan was only provided later after another complaint. I later became sick and tried to order room service using the tablet in the room, which listed drinks, breakfast, brunch, and desserts. When the order didn’t work, we were told the restaurant was closed due to renovations. There was no notice of this, and the tablet menu was misleading. We contacted Expedia hoping the hotel could at least suggest nearby restaurants since my husband doesn’t speak Korean, but the hotel representative was reportedly rude and only offered partial reimbursement if we checked out within 30 minutes—even though I was sick. The room and location were good, but the lack of communication and poor customer service affected our overall experience."

"The room was always clean and the staff were always responsive to our questions. I would stay there again when in Seoul. "

"The absolute best hotel with the best customers service! The employee made our stay feel like paradise !! "

"Everything especially staffing "

"Very good customers and room service. "

"The lady at front desk is super friendly and so nice The room is big and location is superb! For the price it’s a great hotel with big bathtub "

"excellent location and service"