Guildford Stoke Park Hotels

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Yes "

"Easy check in, spacious rooms with tv in bedroom and lounge, lovely large bathroom with deep bath and walk in shower. Great location however, be mindful that the road is closed as a pedestrian walkway from 0900 but this isn’t a problem as there are parking facilities close by and for me as a blue badge holder there were plenty of spaces close enough. Would recommend this hotel to friends and family. "

"Just an excellent room and staff performance "

"beautiful hotel very friendly staff rooms spotlessly clean and lovely decor throughout "

"Excellent location, clean and tidy and hosts were fantastic "

"Location was great. Communication with owners was quick and accurate. "