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关于马凯酒店的点评

3 out of 5
马凯酒店
The Square, Strathpeffer, Scotland

点评

6.6
10 分 - 超赞。12 条好评，共有 91 条点评" "
8 分 - 还可以。27 条好评，共有 91 条点评" "
6 分 - 一般。32 条好评，共有 91 条点评" "
4 分 - 很差。12 条好评，共有 91 条点评" "
2 分 - 糟糕。8 条好评，共有 91 条点评" "

7.2/10

清洁度

7.0/10

员工和服务

6.0/10

住宿条件和设施

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2020 年 2 月入住 3 晚
Debbie Scott 于 2020年03月9日 的回复
Thank you for scoring your stay, I hope we see you again in the future.

8/10 还可以

真实旅客

2019 年 10 月入住 3 晚

8/10 还可以

RACHEL

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务
Good choice for the area
We were desperate for accommodation in Inverness and couldn't find anything available so we ended up in Strathpeffer. The hotel is old, reasonably clean, fairly quiet and comfortable enough. The breakfast was great, service was faultless. We also had dinner there one night and it was excellent. Was it worth £90 per night???
2019 年 8 月入住 2 晚

6/10 一般

derek

商务旅客
满意：员工和服务，清洁度
Very basic clean enough tho nice breakfast
2019 年 8 月入住 1 晚

2/10 糟糕

真实旅客

不满意：员工和服务，清洁度
Heruntergekommenes Hotel mit Schimmel im Bad und Tiefkühlkost zum Frühstück. Auch das Abendessen war katastrophal. Poolumkleide stinkt und ist verdreckt. Personal besteht aus ungelernten Hilfskräften. Für diese Leistung unverschämt teuer.
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bra frukost.
2019 年 8 月入住 1 晚

8/10 还可以

Nathalie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Nourriture très mauvaise
2019 年 8 月入住 1 晚

6/10 一般

Andrew

满意：清洁度
2019 年 8 月入住 1 晚

10/10 超赞

Suzanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

6/10 一般

Linda

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
A long way from anywhere ( our choice) very uncomfortable bed tiny TV no bar fridge. 7 miles to good local pub. Good food
2019 年 7 月入住 1 晚

8/10 还可以

Chris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel with character
Had to ring Hotels.com after I'd checked in because the hotel tried to charge me when I'd already paid in advance. Probably a glitch in the booking system. But the staff were friendly and Hotels.com rang them to ensure it was paid. Had a meal in the evening and a breakfast which was fine. Lovely old building. Even had a swimming pool which we used free of charge before dinner. Would stay again if in the area.
2019 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度
2019 年 5 月入住 1 晚

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great staff and lovely room
I thought the staff were really friendly and helpful. I ate in the hotel and the food was good and very promptly served. My accommodation was one of the spacious, clean lodge rooms. All in all, it was extremely good value.
2018 年 11 月入住 1 晚
Debbie Scott, General Manager 于 2018年11月16日 的回复
Thank you for taking the time to right such a kind review, I hope we see you again in the future.

6/10 一般

anna，western isles

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
1 night in Strapeffer
We stayed here 1 night, our room was in separate building which was fine although in the morning you have to go to main building for breakfast, we were lucky it was dry. Breakfast was very good. The night before we ate in the deli across from hotel, it is v small but cosy we had delicious homemade pizza also has very good drink selection, there is another small restaurant 2 min walk "red poppy" looked v good.
2018 年 9 月入住 1 晚
Debbie Scott, General Manager 于 2018年11月16日 的回复
Thank you for taking the time to review your stay, I hope we see you again in the future.

4/10 很差

Mildred

满意：清洁度
不满意：客房舒适度，住宿条件和设施
In need of improvement
Most of the staff were friendly, but the hotel is badly in need of an upgrade. Towels were threadbare and the room was cold with no additional blankets provided.
2018 年 9 月入住 1 晚
Debbie Scott, General Manager 于 2018年11月16日 的回复
I am sorry to hear you were unhappy with aspects of your stay we have taken your comments on board.

6/10 一般

Eilidh，Scotland

满意：清洁度
Pleasant location in lovely village
Main issue ..... would have been a good breakfast, IF, it had at least been warm or preferably, hot...... everything was cold on each of the three cooked breakfasts brought to the table. The hotel is very tired but do not think it would take much to improve the outside of the building and make a better first impression.
2018 年 8 月入住 2 晚
Debbie Scott, General Manager 于 2018年09月11日 的回复
Thank you for taking the time to review your stay, I take your comments on board to avoid disappointment for future guests.

6/10 一般

Chris

满意：员工和服务，清洁度
It's what you expect and that's cool.
We were warmly received by the team at MacKay's hotel, and they were super helpful over email before the stay too. The waiting staff at breakfast were really jolly even when faced with a busy room full of guests. The hotel is in a great location on the square for access to the main village and local attractions. Next door to the pavillions which is the main point of our visit (156 steps from door to door). Plenty of car parking as long as you get there early but you can find other places to park if not. In terms of the rooms - it was in line with what I was expecting- this is basic accommodation but doesn't pretend to be otherwise. Beds are comfy, showers are hot and work well, the place was clean and tidy. Yeah it's all a bit tired and basic but if you're paying £110 for a room for three/four people in a room you can overlook this. The price is reasonable for the type of accomodation and the local area. The Wifi is a bit hit and miss but it's only really meant for the shared areas and not for the bedrooms. Breakfast was good standard, again in line with expectations. The pool and sauna are a nice addition and we had a laugh in there with the free pool inflatables, again all clean and tidy and seemed safe.
2018 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月25日 的回复
Thank you for taking the time to review your stay, I hope we see you again in the future if visiting Strathpeffer.

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
2018 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月25日 的回复
Thank you for taking the time to review your stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Personale disponibile. Camere di ottima dimensione. SPA confortevole. Colazione abbondante.
2018 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月13日 的回复
Thank you for taking the time to review your stay, hopefully we see you again in the future

4/10 很差

JOSE LUIS

不满意：员工和服务、住宿条件和设施、客房舒适度
Vaya pufo
Es un hotel muy antiguo y sin reformar, sin sentimiento por hacerlo agradable, es decadente. No me parece que debieran ofertarlo en esta página. 22 millas desde Inverness para acabar en un local de estas características, se te cae el alma aos pies
2018 年 8 月入住 2 晚
Debbie Scott, General Manager 于 2018年08月11日 的回复
I am sorry to hear you were unhappy with aspects of your stay. We will look into the comments made.

8/10 还可以

ronan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 2 晚
Debbie Scott, General Manager 于 2018年08月8日 的回复
Thank you for taking the time to review your stay. We hope to see you again in the future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful surroundings
Food at restaurant good not great. Parking when hotel is busy is crowded. Hotel staff exceptional room very comfortable
2018 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月8日 的回复
Thank you for taking the time to review your stay, I hope we see you again in the future.

6/10 一般

真实旅客

满意：清洁度
Hotel okay, room very dark. bed very solid. breakfast very understaffed
2018 年 7 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月11日 的回复
Thank you for reviewing your stay I will look into the matter raised.

6/10 一般

Malin

满意：员工和服务，清洁度
Gästvänligt hotell med ok standard.
Området runt omkring är vackert, men byn minimal, trots det säkert 10 hotell (mycket bussresenärer). Restaurangen på hotellet enda alternativet för middag och den var ok, men inte mer (typisk engelsk mat). Väldigt gästvänlig personal, liten pool finns i huset, sängarna så där, men helhetsintrycket helt ok.
2018 年 7 月入住 1 晚
Debbie Scott, General Manager 于 2018年08月12日 的回复
Thank you for taking the time to post your review, We will look into your points raised.

8/10 还可以

P，Wiedlisbach

满意：员工和服务，清洁度
Die Mitarbeiter sind für einen schönen Aufenthalt bemüht. Das Zimmer war eher klein und Renovationen blieben seit längerem aus. Das Frühstück war in Ordnung, aber auch nicht speziell. Alles in Allem aber ok.
2018 年 7 月入住 3 晚
Debbie Scott, General Manager 于 2018年08月12日 的回复
Thank you for taking the time to review your stay.

6/10 一般

真实旅客

不满意：员工和服务、住宿条件和设施、客房舒适度
Didn't appreciate the plastic under blanket
2018 年 7 月入住 5 晚
Debbie Scott, General Manager 于 2018年08月14日 的回复
All beds are covered with mattress protectors, I am sorry you did not like this but these are in place to preserve the mattresses for our guests.

6/10 一般

Michael

Zentrale Lage.
Hotel liegt zentral für Ausflüge. Leider lebt das Hotel von Reisebussen, deshalb entsteht der Eindruck der Massenabfertigung. Dieses merkt man besonders bei den angebotenen Speisen.
2018 年 7 月入住 4 晚
Debbie Scott, General Manager 于 2018年08月12日 的回复
Thank you for taking the time to review your stay, I will take your comments on board.

6/10 一般

Charlie，Ipswich Suffolk

不满意：住宿条件和设施
A very run down hotel that time has passed bye. I would not recommend this hotel to anybody. There are far nicer hotels in Strathpeffer with up to date facilities.
2018 年 6 月入住 1 晚
Debbie Scott, General Manager 于 2018年06月30日 的回复
Thank you for taking the time to review your stay, I am sorry to hear you we unhappy with aspects of your stay, I do hope this did not ruin your time in the village.

6/10 一般

真实旅客

Great if you're 60+ on a coaching holiday
If you are part of a coaching party, strathpeffer caters for you, it's a coach orientated resort. If you are traveling for work, pay the extra and stay in Inverness, you then won't be subjected to set menu's which consist of half a pie, two boiled potatoes (yes that's right, two) and a smattering of carrots... The kind of meal your average coach connoisseur would heartly enjoy I'm sure.
2018 年 6 月入住 1 晚
Debbie Scott, General Manager 于 2018年06月26日 的回复
Thank you for taking the time to review your stay, I am sorry to hear you were unhappy with aspects of your stay. We have many non coach guests who visit us on a regular basis and are delighted with the food provided, I can however appreciate we are not to everyone's taste.

2/10 糟糕

Kelly

满意：清洁度
不满意：客房舒适度，住宿条件和设施
Don't stay here
This was an awful stay, the room was not as advertised at all, in fact we were put in what appeared to be an old staff lodge, the room was advertised as having a shower/bath combo and climate control heating, this wasn't true. The bath didn't have enough hot water to fill up, and the boiler was in the bedroom so it made a very loud noise. The room was also uncomfortably hot. When I asked for assistance no help was given, I asked 3 times. The final time I was told to open the window - something I had already done. Food was also poor.
2018 年 5 月入住 1 晚
Debbie Scott, General Manager 于 2018年06月26日 的回复
I am sorry to hear you were unhappy with your stay, our apartments are loved and many returning guests request them, I do appreciate they are not to everyone's taste. All rooms have individual radiators and can control the temperature to their taste, they can also be switched off completely if that is required. We have had unseasonably hot weather recently which is very unexpected for the Scottish Highlands air conditioning is something not normally required.

10/10 超赞

Fiona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 3 晚
Debbie Scott, General Manager 于 2018年06月26日 的回复
Thank you for taking the time to review your stay, hopefully we see you again in the future.

8/10 还可以

alan

满意：清洁度、员工和服务、住宿条件和设施
Mackays
Limited menu so I eat elsewhere
Debbie Scott, General Manager 于 2018年05月26日 的回复
I am sorry you were unhappy with our menu choices, our new menu will be available to our guests soon.

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
MscKays Hotel
Hotel clean enough but very tired needs a good upgrade Food was fine but room very small but again clean. OK for what we needed
2018 年 4 月入住 2 晚
Debbie Scott, General Manager 于 2018年06月26日 的回复
Thank you for taking the time to review your stay, I hope we see you again in the future.

6/10 一般

真实旅客

满意：清洁度
Fawlty towers😁
Passing through on NC500... ok for a nights kip & a wee swim...£64 for 3 of us including breakfast was good!

6/10 一般

Dan

满意：员工和服务，清洁度
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay, hopefully we will see you again in the future. Kind Regards Debbie Scott General Manager

6/10 一般

Jonathan

满意：清洁度
Bed for the night
Friendly check in, room was located off main hotel building. Large room. Hotel seems to cater for large coach parties. Leisure facility was being used for kids lessons, but looks dated. Breakfast ok, nothing special. Stay was booked as other hotels were far more expensive, this wasn't cheap by any means, would stay again, but only as a last resort.
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay, I do hope we see you again in the future. Kind Regards Debbie Scott General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 9 月入住 1 晚
Thank you for taking the time to review your stay. I do hope that we you visit us again in the future. Kind Regards Debbie Scott General Manager

10/10 超赞

Sarah，Northern California

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place in Strathpeffer!
Good nights sleep at Mackays in Strathpeffer on our way to the Orkneys. The breakfast was great too. The very best part came a week later when we stopped back by to see if forgotten items were still there. They still had my USA/UK electrical cord and adapter. I was finally able to have nice hair again! Thanks so much!
2017 年 9 月入住 1 晚
Debbie Scott, General Manager 于 2017年09月11日 的回复
Thank you for taking the time to review your stay, I am very pleased we were able to return your items to you. I hope this makes the rest of your trip a little easier. Hopefully we will see you again if you return to the Highlands.

8/10 还可以

真实旅客

满意：员工和服务
Good breakfast un the hotel. Sorry bit I do not add more.
2017 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2017年09月7日 的回复
Thank you for taking the time to review your stay I am pleased to hear you enjoyed your breakfast. Hopefully we will see you again in the future.

6/10 一般

robert

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
2017 年 9 月入住 1 晚
Thank you for taking the time to review your stay. Hopefully we will see you again in the future. Kind Regards Debbie Scott General Manager

6/10 一般

Pavan

满意：客房舒适度，清洁度
Mackay's hotel
Pretty dated rooms. Very few electrical points in room. No internet even in cafe next to reception. Serious need for upgrading. Though two rooms booked at the time but allocated separate floors
2017 年 8 月入住 3 晚
Thank you for taking the time to review your stay. Unfortunately due to the room types you required they are not all located close together within the building, we allocated the rooms as close together as we could. Kind Regards Debbie Scott General Manager

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the shower was really bad - we run out of hot water after 1 shower.
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay. I am sorry to hear you ran out of hot water this is something I will look into as a matter of urgency. Kind Regards Debbie Scott General Manager

2/10 糟糕

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
The breakfast was disgusting. We did not dare try the evening meal or go for breakfast the following morning. The sheets and duvets were stained heavily. The bathroom floor was grubby. The radiator had been turned off in our room and it was cold.
2017 年 8 月入住 2 晚
Debbie Scott, General Manager 于 2017年09月9日 的回复
I am sorry to hear that you were unhappy with your stay, I would like to discuss this further if you are willing. Please get in touch at your earliest convenience.

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Nice location staff need training service slow and unorganised food very poor
2017 年 8 月入住 2 晚
Debbie Scott, General Manager 于 2017年08月27日 的回复
I am sorry to hear you did not have an enjoyable stay. I am surprised to hear your comments regarding the food and service as while we do not profess to be 5 star we get many great comments regarding our food and the staff. I do hope this would not deter you from future visits.

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay, I do hope we see you again in the future. Kind Regards Debbie Scott General Manager

6/10 一般

Rae

满意：客房舒适度，住宿条件和设施
wi fi connection virtually non existent. hotel is used for bus tour parties as are most in the town. ask for room in the lodges at rear, as some rooms only have a bath and no shower or shower attachment. (room 5). only one restuarant in the town. breakfast ok - sausages no taste whatsoever.
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay. Unfortunately our complimentary WIFI is not yet available in every room although this is something we are working on. I am sorry you did not like the sausages at breakfast I will take this into consideration when looking at menu options. Kind Regards Debbie Scott General Manager

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2017 年 8 月入住 1 晚
Thank you for taking the time to review your stay I do hope we see you again in the future. Kind Regards Debbie Scott General Manger

10/10 超赞

Roddy，West Vancouver, Canada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect Location on Strathpeffer Square
The Manager is wonderful and so are the young women from other countries who serve the food. The Scottish woman who appeared to be in charge of the breakfast dining room was however annoying. Our room had a lovely view of the Strathpeffer Square so we could watch the Strathpeffer Pipe Band perform.
Strathpepper Pipe Band in the Square
2017 年 8 月入住 1 晚
Debbie Scott, General Manager 于 2017年09月9日 的回复
Thank you for taking the time to review your stay. I am very pleased to hear that you enjoyed your stay, hopefully we will see you again in the future.