Cairo Sultana Malak Palace Hotels

"One of the nicest hotels we've stayed in. Its location close to the airport was important to us. Overall the hotel had a very peaceful and elegant vibe. Room and bath were extremely well appointed, large and the linens were above expectations. The staff was very helpful (shout out to Sayed) and friendly. Dinner in BarRaa was perfect. Overall, we'd rate Waldorf Astoria Cairo Heliopolis as one not to miss. "

"Very clean new friendly staff highly recommended"

"Nice place to stay close to a lot of things but ask to be in tower 2 it’s renovated and easy access to the pool the breakfast buffet is great"

"For me i have been going to Cairo for many years and i don't know how i skipped this hotel! Perfect location, next door for City Stars mall. Clean, Good service. Will definetly be my 2nd house in Cairo"

"Everything is good in that hotel thank you guys"

"Great hotel, with a beautiful courtyard and restaurant. Staff were super friendly and welcoming. Would definitely stay there again."

"Every thing was as perfect as in the pictures, staff and crew members very friendly and respectful , secured and safe, clean and cozy, stayed 10 days with my wife and daughter. highly recommended , definitely will come back to this place any time visit Egypt 🇪🇬 Big Thanks to everyone in this property "

"Booked my stay and called the property a week before check in to confirm with no answer. In 3 days straight, I kept calling three different phone numbers associated with the property and finally got in touch with someone but they could not find our booking. So I was able to get in touch with the property of their Facebook Messenger business chat. The employee also could not find our booking. Then I contacted Hotels.com to let them know I had a similar issue last year using Hotels.com app and going to check in only to find out the booking was canceled. Hotels.com and the property both failed to communicate that to me. So this time around, Hotels.com representatives also tried to contact the property for 3 additional days to confirm the booking, only to not get a response. At that time I just wanted to cancel and not put my family through another disaster where we would be stranded in a foreign country. All of the Hotels.com reps told me the booking cannot be canceled even though between us both, we could not get a confirm with 6 days of trying. Hotels.com wanted me to go travel overseas and in blind faith trust that the booking will be valid even though the property employee could not find it in their system and Hotels.com themselves could not get in contact with anyone at the property. This will be the last time I’m using Hotels.com as they do not care about customers. Save your time and go to the competitor. I was also forced to remove my screenshots of their incompetence."

"The renovated rooms are excellent."